I love my job..I love my job

[Ross]

I know a certain tank builder in Calgary that is exactly like that.

[Magickiwi]

Just to play devil's advocate here it's worthwhile thinking that maybe he had something going on in his life to make him act that way. No one wants to act out at other people but at one point or another we all have.

Whatever the case it's not acceptable to treat people that way and terminating the transaction is a perfectly reasonable response.

[christyf5]

I still go with a language thing. Everyone knows the first words you learn of a new language are all the swears

[FishyFishy!]

I'm in customer service too. This type of thing happens more often than not unfortunately. Some people just don't have a clue. I constantly have to take a "walk" after those people to calm down and keep my cool lol. Otherwise there would be massive amounts of holes in my office walls!

Sometimes I dream about doing one of those YouTube office freakouts and throwing my computer screen accross the showroom floor. MAN that would be fun.

I've dealt with you a couple times and can say you have great customer service, and are more than fair when dealing with issues. Don't worry about those random douchebags!!!

[michika]

I'm just going to settle on the thought that this guy is just a douche. Some people are like that.

[JDigital]

Sorry to hear you have (or had) customers like this Ray.

I had nothing but a good experience when I ordered from you, even though I screwed up some things on my end, you guys dealt with it great and quick!

[Reef Pilot]

Hope you don't get jaded by this bad experience. In the end, good customer service will pay off for you. Retail is a tough business (that was my career BTW), and you often need to just suck it up at times.