ReefCentral - Page 5

steve.bridges · #41 07-04-2004, 12:05 AM

what the heck is all that about

Bryan · #42 07-04-2004, 12:48 AM

Well here is a reply from Shaw in terms of my tracert.

>>>>>
Thank you for contacting Shaw Internet technical support.

There's an anomalous spike at hop 1, but it seems a temporary thing since it only appears once in the three responses. Other than that, you can see that the ping time spikes at hop 7 inside the Level3.net network, and then times out completely. This being the case, the problem appears to be on the Level3.net network. We experienced the same problems trying to reach the site, and our trace timed out after hop 11 on the Level3.net network.

So it looks as though what's happening here is that our connection to reefcentral.com takes a certain route through the Internet. Because of our geographic location relative to reefcentral.com, our traffic passes through Level3.net's network. Since this is where the problem arises, users not taking that route to reefcentral.com would not experience this problem.

Unfortunately, as the problem is not with Shaw, we are unable to affect repairs. We can, however, probably reroute our traffic around Level3.net, so I have passed this issue on to our network engineers for investigation.

I hope that this helps.

>>>>>>

So far no reply yet from ReefCentral.

AJ_77 · #43 07-04-2004, 06:20 AM

Quote:

Originally Posted by steve.bridges

what the <<edited for content>> is all that about

We have language mods... just you wait.

Aquattro · #44 07-04-2004, 06:22 AM

Quote:

Originally Posted by AJ_77

Quote:

Originally Posted by steve.bridges

what the hell is all that about

We have language mods... just you wait.

I got 'em!

Gujustud · #45 07-04-2004, 07:53 AM

down for me as well, I'm on shaw.

Doug · #46 07-04-2004, 01:54 PM

If you guys remember about a year or so ago, I had the same problem out here and was asking you guys if your connection was fine. Took a couple days before I got it back.

Post here instead.

MalHavoc · #47 07-04-2004, 03:17 PM

Hey guys,

We've been aware of the issue for a while now, but because it's the July 4th weekend in the US, it's hard to get a hold of anyone to get the problem resolved. The problem is not with the ISPs in Canada. It's with a particular router going into the ISP where the ReefCentral servers are hosted.

As for the hop timing out after the Level3 network - that's normal. We block ICMP packets going into the RC servers so traceroutes appear to time out after that point.

It will hopefully be resolved on Tuesday, once everyone is back at work.

MalHavoc

Chad · #48 07-04-2004, 04:05 PM

awesome.

Aquattro · #49 07-04-2004, 04:39 PM

Quote:

Originally Posted by Flatlander

Post here instead.

Exactly! What is this Reefcentral of which you speak anyway?? I'm sure it can 't compare to Canreef!!

nickb · #50 07-04-2004, 04:58 PM

Quote:

Originally Posted by MalHavoc

As for the hop timing out after the Level3 network - that's normal. We block ICMP packets going into the RC servers so traceroutes appear to time out after that point.

I just tried a tracert to Reefcentral (my connection is working fine). I got valid hop info right up to and including the RC site itself (i.e no Time outs). I know that places do block ICMP packets but maybe RC isn't doing it uniformly?