Royal exclusiv will not warranty their products in Canada

Skimmerking · #1 06-26-2013, 10:05 PM

Quote:

Originally Posted by Razor

SK I just ordered a Vertex Alpha, so what does a guy do now for warranty?

I would want to say until I hear a answer from Jeremy that you would be **** out of luck.

but that is my opinion If they are not going to warrant the pumps. due to a mis hap in the company. not to worry if for some reason that your pumps goes belly up and you can't get a replacement.

you can always use a Bubble Blaster pump as a back up. they are pretty much the same pump in certain area's now im now saying they are exactly the same but you can hook them up as u would with the RD pump.

folks have been doing this on RC for a while now.

reeferfulton · #2 06-26-2013, 10:31 PM

Are you saying that proline is no longer supporting vertex? Or just the skimmers with Rd pumps are not supported?

Little confused here

Razor · #3 06-26-2013, 10:32 PM

Quote:

Originally Posted by Skimmer King

I would want to say until I hear a answer from Jeremy that you would be **** out of luck.

but that is my opinion If they are not going to warrant the pumps. due to a mis hap in the company. not to worry if for some reason that your pumps goes belly up and you can't get a replacement.

you can always use a Bubble Blaster pump as a back up. they are pretty much the same pump in certain area's now im now saying they are exactly the same but you can hook them up as u would with the RD pump.

folks have been doing this on RC for a while now.

I'm waiting to hear back also. If it's true, that's really unfortunate for the people that just bought or need warranty. Like you said you can use a replacement but a person shouldn't have to do that. Thx SK, let us know what you find out.

The Codfather · #4 06-26-2013, 10:34 PM

It should be known that RE and Vertex are NOT the same company.

lastlight · #5 06-26-2013, 10:36 PM

nor are vertex and proline. vertex is their own seperate entity... they used re pumps. proline distributed both vertex and re.

The Codfather · #6 06-26-2013, 10:41 PM

Quote:

Originally Posted by lastlight

nor are vertex and proline. vertex is their own seperate entity... they used re pumps. proline distributed both vertex and re.

Bingo

Skimmerking · #7 06-26-2013, 10:48 PM

Quote:

Originally Posted by The Codfather

Bingo

was his name o

MarkoD · #8 06-26-2013, 10:56 PM

But bubble king are a royal exclusiv product, right?

randallino · #9 06-26-2013, 11:00 PM

I like my bk skimmer (4years old) but I have had to replace a few parts along the way so i hope this is something temporary

sphelps · #10 06-26-2013, 10:34 PM

I think someone will eventually pick up the BK distribution chain in Canada. Proline dropping them really sucks as they were really good for warranty and support but I assume this a temporary set back. From what I understand they've dropped other products in the past due to sole distribution conflicts so this may be a similar situation meaning something is in the works.