Dell customer service

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This is the 4th Dell I have bought and also the last.

The issue was, I ordered a system with a wireless keyboard and mouse, they shipped me a system with a wired keyboard and mouse.

I phone them, after 15 minutes of voicemail hell, I get some "customer service rep" who insists I have not ordered a wireless keyboard and mouse. She interrupts me 6 times, yells at me, and finally I give up talking to her.

Later the same day another person at Dell tells me I did order the wireless keyboard and mouse, it's just backordered. So besides this Dell chick ****ing me off, now I'm paying for 2 keyboards and 2 mouses (mice?) for one computer.

Anyone want to buy a Dell wired keyboard and mouse, will trade for frags.