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#1
05-16-2013, 12:56 AM
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I experienced poor customer service from JL when a new part I received was broken.
I ended up dealing directly with the supplier. Likely will not do business with them in the future. But others have reported great experience with them so maybe my dealings were isolated.. Who knows. Think I will stick to my lfs
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Reeferfulton 110 gallon semi cube build |
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#2
05-16-2013, 02:46 AM
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I wish J&L was my LFS.
Quote:
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#4
05-16-2013, 04:03 AM
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New it would be a hard sell. They seem to be well respected.
I got 4 days of zero percent. Then gave up.
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Reeferfulton 110 gallon semi cube build |
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#5
06-14-2013, 06:31 PM
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ReeferFulton,
Sorry for the less than satisfactory experience you had with us. If you ever need assistance with anything, please feel free to contact me and I'll be happy to work with you. We make every effort to get back to our customers within 12-24 hours (at the longest). If anyone has issues (of any kind) that are not being rectified by the sales/support team, I invite you to contact me directly and I will be happy to help get things fixed up. Thanks to all for the continued support! Jeff J&L Aquatics Ltd. 604-444-1161 888-840-1146 jeff@jlaquatics.com |
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