CanadaCorals.com Introduction

[jtbadco]

Was just checking your drygoods section for stuff we order frequently.

The prices on the first two items seem pretty steep compared to what we can get them for on the West Coast. (Epoxy and Coral Rx cost almost twice as much)

Just thought I'd mention it since we buy lots of both and obviously couldn't afford to purchase thru your store. I realize there may be higher costs where you're located which dictates higher prices.

[DAVE]

So will you issue a refund if the livestock comes in damaged due to the carrier?

If so, I would remove that line from your site. If not, I would double check that UPS will cover live stock losses.

[xenon]

Originally Posted by Hydrologist

So will you issue a refund if the livestock comes in damaged due to the carrier?

If so, I would remove that line from your site. If not, I would double check that UPS will cover live stock losses.

The customer should not be responsible for anything that is out of their control. The only time we will refuse liability is if the customer is not home to receive the package.

I will give UPS a call and see what my options are. The shipping page will be updated once I get the details.

[DAVE]

Excellent.

Great quick responses and I love that you have the customer and the livestock as the number 1 priority.

Do you have any photos of your commercial setup?

[xenon]

Originally Posted by Hydrologist

Do you have any photos of your commercial setup?

Not yet.

We will be taking those pics very soon.

The guys @ EcoTech are asking for them also. Apparently we are getting exceptional SPS coloration with their Gen1 Radion lights and they want to feature us on their Facebook page.

[DAVE]

sweet, must mean you are doing something right.

Congrats.

[xenon]

Here are a few shots I took of our SPS system.

[DAVE]

Originally Posted by xenon

The customer should not be responsible for anything that is out of their control. The only time we will refuse liability is if the customer is not home to receive the package.

I will give UPS a call and see what my options are. The shipping page will be updated once I get the details.

Whats the story on this?

Also, why would the customer have to ship back dead frags at there expense? Why wouldn't a photo suffice? Buy forcing the customer to send back a dead frag and giving a store credit for there shipping is just forcing a customer to buy more stock from you.

I can understand you don't want to be taken for, but you can easily identify if its your frags you shipped out in a photo.

Just something to think about.

[xenon]

Originally Posted by Hydrologist

Whats the story on this?

Also, why would the customer have to ship back dead frags at there expense? Why wouldn't a photo suffice? Buy forcing the customer to send back a dead frag and giving a store credit for there shipping is just forcing a customer to buy more stock from you.

I can understand you don't want to be taken for, but you can easily identify if its your frags you shipped out in a photo.

Just something to think about.

You are absolutely correct. We will be changing that policy because we take a picture of the order just before be bag it up for shipping. A picture of the dead frags is all we need so I will edit that on our website right now.

Originally Posted by aqua80

how many radions and what are the full dimensions of your tank ?

We have 1 radion for every foot of tank. our Sps system is 8ft long x 18 wide x 20" tall.

[Jordon]

Just wanted to say I got my dry goods order today and it arrived faster than expected! Thanks for the great service and candy too

Will definitely order some corals once my tank is wet! A+