CanadaCorals.com Introduction

[xenon]

Originally Posted by Titus99

I meant on purchased items

Our pricing is pretty aggressive when compared to the competition.

We are also not the type to mark-up prices on everything just so that we can afford to give out coupon codes to make it appear like you are getting a deal.

Our modo is to give our best price to everyone without needing to ask for discounts.

[Proteus]

I thought your moto was

" not just another chop shop"

Any way. Thanks for your time

[DAVE]

Welcome sir. Nice to see someone out of Quebec.

Good luck with sales...

The online fragging competition is heating up

[DAVE]

"There is no refund on shipping costs unless the carrier has failed to ship on time and has issued us a refund. Livestock death/damage due to carrier mishandling must be claimed through the carrier."

Just a quick question about that statement. Does your carrier i.e. UPS, know they are shipping a live animal? If so, will they refund the costs if it dies?

Just curious, because every shipping company I have talked with says...ship at your own risk..no refunds or replacement for dead livestock.

Curious...maybe rules are different in Quebec?

[martinmcnally]

Two tips for you shipping UPS:

Only deliver to UPS stores in the winter, otherwise the box sits on a cold truck all day out for delivery.

Use at least 2 heat packs. Almost all of the SPS i ordered lately arrived dieing and only a few recovered due to cold water, and that was from a supplier who in my opinion packs extremely well.

[jtbadco]

I know neither UPS or FedEx will guarantee any livestock shipped. As far as FedEx is concerned they don't even ship livestock, according to the people I spoke to on the phone. (even tho I have received tons of orders thru them)
The only way they will give you a refund is if the package does not arrive at all. They are not responsible for delays due to weather or anything else. I know that from personal experience.

Without an actual arrive alive guarantee from the vendor shipping in winter in Canada is very risky.

[xenon]

I love that you guys are offering advice about UPS shipping. Keep it coming!

UPS will be aware that we are shipping livestock. We love the idea of shipping to the closest UPS store for the winter months. This may not be an option for some customers living in rural areas.

We use thick styrofoam boxes with 40hr heat packs in the winter months. If the package arrives colder than usual, please let us know so we can improve. Feedback is always appreciated!

If the package is damaged by the carrier, please accept the package either way. Take some pictures of the package and send it to us.

We don't expect the customer to take any risks. That is what our arrive alive guarantee is for.

Please let me know if you have any other questions.