So what do you think....

[Carandiru]

Ah awesome thread. I'm definitely gonna stop by this weekend if there isn't too much snow on the roads lol.

Really an opinion should perhaps only be justified after visiting the store.

[Reef Pilot]

With retail, it is about price, selection, quality and service. You can't be the best at all of them (and make a profit). But you need to choose what will bring your customers back. And be sure that none of them will be reasons for customers to never come back.

I was in retail my whole career, and it is a very tough business indeed. There are much easier ways to make money. But if you can get a loyal following, and figure out the right mix of products and volume that work, it can be very gratifying.

I wish we had a SW store in Langley with your passion and attitude. Your willingness and courage to solicit feedback is to be applauded. I hope it helps you to improve your business. Best of luck.