Anyone else can't stand UPS

JMes · #1 10-20-2012, 07:32 PM

The brokerage fees are such a scam. My order was $220 and they charged me $98 in brokerage fees.
On a side note. Anyone use DHL lately? I use them for my Iherb orders. All I can say is WOW. Awesome service!!

syncro · #2 10-20-2012, 08:04 PM

UPS has charged outrageous brokerage fees for at least the last 5 years. I'll only buy from the States if it can be shipped via USPS ($5 flat brokerage fee).

DiverDude · #3 10-20-2012, 09:50 PM

The problem with USPS is that it gets handed to Canada Post at the border. Complain as you wish about UPS, but after dealing with them daily for over a decade, I can tell you that they are worse. Far worse. In fact, they are a strong contender for the worst company in Canada, period.

Shipping USPS also means no tracking or insurance so there is an additional (potential) risk factor there.

apexifd · #4 10-21-2012, 12:03 AM

Usually Poor Service instead of United Parcel Service

Reefgoat · #5 10-21-2012, 12:24 AM

In my experience UPS only considers it their responsibility to pick up the package, not to ensure it's delivered. I can't believe they think leaving packages on a step in the middle of the day or dropping it in the backyard is acceptable. I go out of my way to avoid using them.

I have generally had good experiences with Canada Post.

scubadawg · #6 10-21-2012, 12:41 AM

The major problem is that is UPS ground, is where they charge you extra with brokerage fees, they have 2 additional shipping methods, express saver, expedited, where brokerage is included, if I have no choice then I will use express saver

JMes · #7 10-21-2012, 12:58 AM

Speaking of Canada post. My wife ordered some samples in Sept 2005 from Ontario for our wedding. She never received them. Well,I get a package in July of this year(2012). I was like wtf is this(box was beat up and looked old. I look on the date and it says sept 2005. I cannot believe they lost her package for 7 friggin years! LMAO

reefgirl189 · #8 10-21-2012, 01:26 AM

Quote:

Originally Posted by JMes

Speaking of Canada post. My wife ordered some samples in Sept 2005 from Ontario for our wedding. She never received them. Well,I get a package in July of this year(2012). I was like wtf is this(box was beat up and looked old. I look on the date and it says sept 2005. I cannot believe they lost her package for 7 friggin years! LMAO

LOL And then they tried to ship it to you like "I hope he doesn't notice the date.." my goodness.

Enigma · #9 10-21-2012, 01:43 AM

The UPS driver who does the route that my office is on is excellent. Both the Purolator and FedEx drivers on the route have messed up with my packages, but the UPS driver never has (even when one wasn't addressed correctly, he was able to figure it out). I no longer purchase anything from the US that will be sent UPS, except in very rare circumstances for items where I'm saving an extraordinary amount of money.

msjboy · #10 10-21-2012, 04:00 AM

Same here, brokeage is a killer even if the item is just $50 or so.... even Fedex charges it but not as much. However, if you are corporate, then it would be ok as you probably have a broker in place.
So, indeed normal US post is the cheapest by far....

msjboy