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#1
09-10-2012, 05:18 PM
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when ive called burc in the past ive gotten diferent people so i assume there are more than one person at times??
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#2
09-10-2012, 05:23 PM
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I'm happy with all my fragalot frags.
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#3
09-10-2012, 05:27 PM
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Maybe he gets some friends and family to help bag large orders (or highers the kid down the road), but there is no way he has full time employees.
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#4
09-10-2012, 05:36 PM
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ah ok that could make sense, i know when i called last i got the feeling like it could have been a son or something lol coral master is def a great guy to deal with hes on top of my list for sure but does only sps if he went into zoos and other lps more often i think he could be th best in the country, over all theres not a lot of online business to choose from. even the stores here in calgary do not offer $10/frags , if they do its common stuff or bland so its priced low to sell. like i said im not the biggest fan of burke in the world but ive gotten better service now then i did years ago. ill admit business is not burcs strongpoint ...but then again most lfs owners are hobbysts and not salesman 
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#6
09-19-2012, 07:26 PM
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For the sake of completness I'll give people this update about my order.
I ordered 21 different frags. Of those frags 4 where missing, I suspect at least 2 items were substituted, one for sure. Another item was suppose to have 10 - 12 polyps it had 4. One of the Acro's I bought was pretty damaged, but not from shipping. I emailed once as soon as I opened the package, called 4 times during differnt times in the week days and left 2 messages. I will try to get a hold of Burc again this week, other wise I'm calling Visa. Like I did get a few nice pieces, and some items I have never seen here in Calgary... but still dealing with Burc/Fragalot is painful. Quote:
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#7
09-21-2012, 06:14 PM
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1. I don't quite know if I'm allowed to give a review like this, but I "attempted" to deal with fragalot, Burc failed to respond to my e-mails in a timely manner (took him a week or 2 to reply to an e-mail) So I filed a dispute with paypal, got my money back and cancelled the order. I never did receive any of his products because (imo) if he can't be bothered with customer service, I'm sure his products also reflect on that.
2. I spent my money elsewhere (a fellow reefer here on canreef, not sure if he wants me giving out his store name so I won't unless I receive permission from him) I payed for 8 frags, received 10, The bonus frags were higher quality than the ones I payed for, everything arrived alive, amazing, beautiful, healthy... the list goes on.. Box was packaged beautifully, payed way less for shipping than I would have elsewhere, his customer service was absolutely above and beyond anything I have experienced, and finally, the prices are very comparable to that of fragalot's less expensive prices. NO REGRETS, DON'T SETTLE! That is all.
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#9
09-21-2012, 07:04 PM
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I'm putting in another order in the next few days as he has a new order coming in today.....I get some awesome Euphyllia colonies I can't find in Western Canada. I only buy Brains, mini maxi's and euphyllia colonies from Burc which is probably the reason my success rate in good. I have a DOA from last shipment, sent him a pic when I opened the box and zero problems and is being replaced in this order.
And F.Y.I. his colony and brain prices are very hard to resist.... Last edited by jorjef; 09-21-2012 at 07:10 PM.
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#10
09-22-2012, 01:11 AM
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In the day i've had problems with Burc as well...but that's long passed. I get email replies within the hour. He offfers me frags of the nicer stuff that's not even on his website. I have nothing but good to say about him now. Frags are always double sized...he's a good guy.
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