Ecotech Radion fan stopped

[Aqua-Digital]

Originally Posted by Rice Reef

Should I have dealt with the LFS or with whom I purchased from? What if some LFS do not wish to do warranty work if it was not purchased from them or that LFS is no longer in business? Is there such stores set up in Victoria to do warranty

If an LFS you purchased the unit from is not willing to work with their client for warranty then we should be informed so we can deal with the situation. However if you did not purchase from them it is not fair on them for you to ask them to work with you for your warranty, they did not make anything from the sale so they have no reason to help, in this case you must then always use the company you did purchase from. This is a prime example as to why you should support you closest dealer to you.

Any store in Victoria that sells Ecotech is very aware of the Ecotech warranty proceedure from us unless thye have chosen a different distribution route, and in this regard we can not assure the end user the same high level of care we provide. There is only one dealer on the whole of the island we "as yet" do not supply, so you are pretty much covered.

The Progressive Group (now and formally Progressive Growth) are also still Ecotech retailers

Please ship your faulty unit to your purchase point and we will be shipping you a replacement on Tuesday.

[Rice Reef]

Originally Posted by Aqua-Digital

If an LFS you purchased the unit from is not willing to work with their client for warranty then we should be informed so we can deal with the situation. However if you did not purchase from them it is not fair on them for you to ask them to work with you for your warranty, they did not make anything from the sale so they have no reason to help, in this case you must then always use the company you did purchase from. This is a prime example as to why you should support you closest dealer to you.

Any store in Victoria that sells Ecotech is very aware of the Ecotech warranty proceedure from us unless thye have chosen a different distribution route, and in this regard we can not assure the end user the same high level of care we provide. There is only one dealer on the whole of the island we "as yet" do not supply, so you are pretty much covered.

The Progressive Group (now and formally Progressive Growth) are also still Ecotech retailers

Please ship your faulty unit to your purchase point and we will be shipping you a replacement on Tuesday.

Thank you for the clarification on this. I did not purchase mine locally at the time for reasons I will not discuss here and that is the reason why I did go back to Modular in the first place. I was merely asking for clarification as you had earlier suggested that I go to the LFS and I did not think that would be appropriate either.

I will not be able to ship back to Modular until Tuesday ( long weekend in BC) Can Martin send it to me and in turn return right afterwards? I do not mind giving my cr card # or pay first to protect Martin or you if "trust" is an issue.