Fragalot = Scamalot

[Borderjumper]

Originally Posted by mandyplo

In your guys' experience, how long does Fragalot usually take to ship out an order? Does he give you a tracking number?

Like I said I place a $300 order from him June 29 and still haven't heard back from him on whether it's shipped or anything, is this normal? I've emailed him a number of times too

You should always confirm a mutually convenient shipping date and availability by an email or a phone call with any online dealer BEORE you pay. This just helps to avoid problems with the order.

[hexbasher]

i paided with paypal sent three emails with him weeks prior to the order and told him he had a week to ship

[mandyplo]

Originally Posted by Borderjumper

You should always confirm a mutually convenient shipping date and availability by an email or a phone call with any online dealer BEORE you pay. This just helps to avoid problems with the order.

Too bad he doesnt have a phone number listed anywhere and he rarely replies to emails...? Kinda makes this hard to do.

I payed already with PayPal and yes the "placed" order has already been payed for. Still nothing I've contacted him 4 times now with no reply.

[Dr_Hicks]

Originally Posted by mandyplo

Too bad he doesnt have a phone number listed anywhere and he rarely replies to emails...? Kinda makes this hard to do.

I payed already with PayPal and yes the "placed" order has already been payed for. Still nothing I've contacted him 4 times now with no reply.

Open a dispute with paypal and let them know you have not received the product; and/or cannot contact the seller.

You should have no problem getting the money back.

Your order was only a week ago. Wait and see what happens next week. Either way, you can still get your money back. Also, I do think your order will be coming soon.

[Nano]

Originally Posted by mandyplo

Too bad he doesnt have a phone number listed anywhere and he rarely replies to emails...? Kinda makes this hard to do.

I payed already with PayPal and yes the "placed" order has already been payed for. Still nothing I've contacted him 4 times now with no reply.

Always replies to my emails within an hour

[arash53]

Originally Posted by Nano

Always replies to my emails within an hour

it might be captured by junk filter, it happened to me ,he replied me after a week and told me my email was in his junk mail.

[muck]

Originally Posted by Nano

Always replies to my emails within an hour

Ok... then email him and ask him where mandy's order is... simple.

[Borderjumper]

Originally Posted by muck

Ok... then email him and ask him where mandy's order is... simple.

Already done

[Bblinks]

Key word here is CONSISTENCY. I don't care what kind of business you are in, customer service is your top priority. Just because a few customers are not happy with your business and they voice their opinions, that doesn't mean you can just ignore them completely especially when they have a valid complaint.

Some of you guys who got good service from him, awesome. I am glad you did. He does have some nice pieces. I just hope that he can step up his game and keep the same level of service for all his customers and not just a crap shoot. what you see is maybe what you will get or maybe not at all.