Fragalot!

[Finisher604]

Hey Ive been running a company for 10 years but making the same mistake over and over is not from being under staffed. Learning is one thing but customer service is king as is consistency break or no break I support the moderators of this forum and the ones with way more time invested I then me.
Have you ever had a bad experience at a restaurant how did you handle it? Ever go back? It's pure business sense you either have it or don't. Making mistakes over and over is just not acceptable IMO

Originally Posted by jjntm

serious question tho brad and christie... if you are tired of seeing ppl ask about him and debates and so on... why not run a quick 3 day or one week poll and see statistically speaking how many ppl have had good and or bad experiences... and of whichwhen did they order within last 6 months... 6 months to a year... 1-2yrs...3+yrs ago... sometimes it takes seeing real stats like this for some of us to realize that we were one of only a few that got the **** end of the stick or maybe it will show burc that, oh **** I need to step it up even more... and who knows... maybe can reef end up getting some more $ by gaining another sponsor again if he truly has turned it around... after all... if you were completely overwhelmed running a one (wo)man show and made some pretty big mistakes and had everyone ****ed at you, what would you do? most likely close up and avoid everything until things calmed down or run away panicing.... it's human nature when we are over whelmed... maybe burc has making up to do with some of you... but seriously... coming from a 28 yr old business owner who opened a plumbing company at the age of 25... I know what it's like to be in the shoes of 20 roles in your own company and it is hard!!!! I have since won awards for customer service values and run one of the most reputable plumbing companies in the lower mainland... it takes time to learn and many mistakes will be made along the way... but without making those mistakes how else do we learn?

[subman]

Originally Posted by Finisher604

Hey Ive been running a company for 10 years but making the same mistake over and over is not from being under staffed. Learning is one thing but customer service is king as is consistency break or no break I support the moderators of this forum and the ones with way more time invested I then me.
Have you ever had a bad experience at a restaurant how did you handle it? Ever go back? It's pure business sense you either have it or don't. Making mistakes over and over is just not acceptable IMO

You would like to think customer service is king but sadly price has become king, just walk into your local Walmart. Terrible service and yet people lined up 20 deep at the till so they can save a couple bucks. I've seen it only get worse since the economic hiccup. I personally would rather pay for service but unfortunately I believe I'm in the minority now.

As for Burc my experience was fine not great and not bad.

[Finisher604]

Subman, I totally agree about Walmart but this hobby is a specialty major $$ is spent on living things. I chuck everyone's experiences with this supplier as how he truly is. Maybe his cash flow just sucks at some people's movement in time ad better to make the sale and have one ****ed
Of person and hope for the best next time it just gets easier for the supplier as time goes on.

[The Grizz]

Well I must say that I have had a good experience with customer service from Fragalot just recently. I did a group order for a few of us here in Red Deer, everyone was happy with what they received, my order was a little messed up but today I received 9 more frags of Zoas & acans that where really really nice.

On a personal note in regards to CanReef. I think of this site as a great place to gain knowledge of the hobby, meet some good people and find the things we all like to have in our tanks. Wether it's a paid vendor or not I PERSONALLY think that we should be able to discuss the service form them. All the mods have a hard job to police all the threads and I take my hat off to them for the great job they do but with discussion comes conflict & it sometimes gets really rediculas with some of the things that get posted. I will be the first to admit that I sometimes have a very strong opinion & if you know me personally you know I don't sugar coat my words, I say it like it is & if you don't like it to damn bad but on here I try to keep that in check, pass on info that I have learned to other new to the hobby. I will also say that there are some people here that really should stay quite for the simple fact that they are rude & sometime really misinformed but still think there right no matter what.

Just my 2 cents worth & that is it.

[Nano]

Well said Greg.

[jjntm]

Originally Posted by The Grizz

Well I must say that I have had a good experience with customer service from Fragalot just recently. I did a group order for a few of us here in Red Deer, everyone was happy with what they received, my order was a little messed up but today I received 9 more frags of Zoas & acans that where really really nice.

On a personal note in regards to CanReef. I think of this site as a great place to gain knowledge of the hobby, meet some good people and find the things we all like to have in our tanks. Wether it's a paid vendor or not I PERSONALLY think that we should be able to discuss the service form them. All the mods have a hard job to police all the threads and I take my hat off to them for the great job they do but with discussion comes conflict & it sometimes gets really rediculas with some of the things that get posted. I will be the first to admit that I sometimes have a very strong opinion & if you know me personally you know I don't sugar coat my words, I say it like it is & if you don't like it to damn bad but on here I try to keep that in check, pass on info that I have learned to other new to the hobby. I will also say that there are some people here that really should stay quite for the simple fact that they are rude & sometime really misinformed but still think there right no matter what.

Just my 2 cents worth & that is it.

+1... I wasn't a member of canreef when things were going sideways with fragalot I guess... but I can honestly say EVERY dealing I have had with Burc have all been very pleasant. He has always responded promptly, been very easy to deal with, replaced any doa's/missing items without hassle and never charged for shipping. I am curious to hear what exactly happened with your experiences brad and shelley? did burc not resend out proper corals or issue a refund?

[fishytime]

Originally Posted by jjntm

+1... I wasn't a member of canreef when things were going sideways with fragalot I guess... but I can honestly say EVERY dealing I have had with Burc have all been very pleasant. He has always responded promptly, been very easy to deal with, replaced any doa's/missing items without hassle and never charged for shipping. I am curious to hear what exactly happened with your experiences brad and shelley? did burc not resend out proper corals or issue a refund?

problem was, it wasnt just a handful of people that had problems.....it was probably dozens of people over a few years.....

[jorjef]

Originally Posted by fishytime

problem was, it wasnt just a handful of people that had problems.....it was probably dozens of people over a few years.....

And this is where I have to throw up my arms, shake my head and yell at the screen "then who's fault was it" (not at you Fishy just the situation)

No one had a gun to their head and was made to order from him, everyone was likely seeing the bad reviews and must have thought "won't happen to me" and for this to be happening for years makes my eyes just glaze over in wonderment when I hear complaints. So where does someone lay the blame, I would say 75% to the person ordering. Every vendor has DOA'S but when Burc does it's a heinous crime. Everyone I'm sure has had a vendor or LFS say "oh well sorry" with no compensation. In my opinion to ask Canreef to fight on your behalf or to punish him is wrong. I don't know what the code of conduct is for vendors on this site but I'm pretty sure it doesn't say the vendor has to conduct their business with canreefs code of customer morals and values, I could be wrong. I hear that this site if more open to free speach and has a family feel to it but that leads to more of a personal opinion form of policing because of freindships, and that is a slippery slope.

I could go on but I haven't had any coffee yet and I'm starting to loose focus, as a matter of fact I can't remember why I even started this post..lol oh well, it took me long enough to type this so I might as well "submit reply"