Zoas melting

[Nano]

Yes I agree, Big Als in Edmonton is also pulling all the batches that are from before the recall, I am just glad to have the copper back to 0ppm, LuAnn @ Kent was a real joy to deal with, when I told her what happened she immediately offered product compensation for the the dollar amount of my corals, provided I could provide receipts, luckily for me my wife is anal about receipts so I found most of them. I still never expected it to go like this, as said I was happy with just getting a refund, maybe a credit I could use to put towards some new coral/ equipment, but what she did was above and beyond, and I am very happy with her service to me.

[daniella3d]

This whole event was very very sad and unfortunate. I feel bad for this company. They must feel really bad as well.

Hopefully it will resolve with time and nobody else is going to have problem with the carbon.

It is very sad.

Originally Posted by Nano

Yes I agree, Big Als in Edmonton is also pulling all the batches that are from before the recall, I am just glad to have the copper back to 0ppm, LuAnn @ Kent was a real joy to deal with, when I told her what happened she immediately offered product compensation for the the dollar amount of my corals, provided I could provide receipts, luckily for me my wife is anal about receipts so I found most of them. I still never expected it to go like this, as said I was happy with just getting a refund, maybe a credit I could use to put towards some new coral/ equipment, but what she did was above and beyond, and I am very happy with her service to me.

[Nano]

Originally Posted by daniella3d

This whole event was very very sad and unfortunate. I feel bad for this company. They must feel really bad as well.

Hopefully it will resolve with time and nobody else is going to have problem with the carbon.

It is very sad.

Well she said they have added 2 additional quality control sections to the manufacturing process to ensure it doesn't happen again, and yes she did feel very bad, worst part was she could related as she had the same experience in her tank right before the recall. So she was eager to help