disappointed in stealth heater

[christyf5]

Originally Posted by JBAqua

If it's a Marineland Stealth Pro, there was a voluntary recall of them last year. You could take to the store for a replacement heater of another type (Marineland has withdrawn the product). If you have any questions or have any difficulty getting it replaced, contact Marineland Customer Service.

I replaced both of mine with these: Aqueon Pro.

The store went under so I think I'm SOL but thanks for the info!

[MarkoD]

Take it to petsmart. They'll replace it no questions asked. It was recalled

[Aquattro]

Originally Posted by christyf5

The store went under so I think I'm SOL but thanks for the info!

I think any store that sells them will take it...

[Aquaria]

Just call marineland they will letu know what to do

[lee9]

This was the response I received from United Pet Group when I inquired.

"With a receipt, it is always easier and quicker to use the local store's
return policy. If they are unable to take care of you, then you may send
the unit to us. This will take a bit more time however. To take
advantage of the warranty, please mail in the unit and a brief
description of the problem. Our address is UPG, at 3001 Commerce Dr.,
Blacksburg, VA 24060. Attention warranty claims. Once received, a refund
or a replacement of same wattage will be sent. Please include your,
name, address, and phone number. We apologize for any inconvenience this
may cause you. If you have any questions, please let us know or call
1-800-338-4896.

Sincerely,
United Pet Group"

I just recently sent mine back directly to UPG because I got it used and didn't have a receipt. It cost me about $8.00 to send back via mail and they sent me a cheque for $38.00.

[christyf5]

Originally Posted by lee9

This was the response I received from United Pet Group when I inquired.

"With a receipt, it is always easier and quicker to use the local store's
return policy. If they are unable to take care of you, then you may send
the unit to us. This will take a bit more time however. To take
advantage of the warranty, please mail in the unit and a brief
description of the problem. Our address is UPG, at 3001 Commerce Dr.,
Blacksburg, VA 24060. Attention warranty claims. Once received, a refund
or a replacement of same wattage will be sent. Please include your,
name, address, and phone number. We apologize for any inconvenience this
may cause you. If you have any questions, please let us know or call
1-800-338-4896.

Sincerely,
United Pet Group"

I just recently sent mine back directly to UPG because I got it used and didn't have a receipt. It cost me about $8.00 to send back via mail and they sent me a cheque for $38.00.

Wow sweet! THanks for the info!!

[fishytime]

Laurie has had two stealths go on her in the last year....last week was the most recent incident.....it popped the breaker and her system was down for probably 10 hours before she noticed...she didnt loose anything but it sure had her stressed while she tried to figure out was tripped the breaker...

[christyf5]

Originally Posted by fishytime

Laurie has had two stealths go on her in the last year....last week was the most recent incident.....it popped the breaker and her system was down for probably 10 hours before she noticed...she didnt loose anything but it sure had her stressed while she tried to figure out was tripped the breaker...

Holey crap, yeah I'd be stressed too!