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  #81  
Old 12-29-2011, 06:24 AM
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No but my birthday is on feb 2nd, so I'll prolly do one then, seeing as how I have 2 notable orders between now and then.... I'll prolly go crazy! Lol

Steve
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  #82  
Old 12-29-2011, 08:08 AM
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I think if customers treated their LFS owner/staff with the respect and kindness we demand from them, everybody would find it a better experience.

I get exceptional treatment (from all the stores I deal with) and have absolutely no problems with prices or their making a profit. If it's too rich for my blood, I don't buy it. Because of my attitude, they are happy to help me out, give me great service and throw me a deal, when appropriate.

IMO, it's our own attitude that creates the experience. Why on earth would anyone NOT want a store owner to make money and stay in business. They took the risk. They put in the work. they have the knowledge. etc.

Get over yourselves.

Oh...and HAPPY NEW YEAR!!!!
  #83  
Old 12-29-2011, 01:13 PM
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Quote:
Originally Posted by mattdean View Post
I think if customers treated their LFS owner/staff with the respect and kindness we demand from them, everybody would find it a better experience.

I get exceptional treatment (from all the stores I deal with) and have absolutely no problems with prices or their making a profit. If it's too rich for my blood, I don't buy it. Because of my attitude, they are happy to help me out, give me great service and throw me a deal, when appropriate.

IMO, it's our own attitude that creates the experience. Why on earth would anyone NOT want a store owner to make money and stay in business. They took the risk. They put in the work. they have the knowledge. etc.

Get over yourselves.

Oh...and HAPPY NEW YEAR!!!!

In a perfect world your statement is true. However, I treated a LFS with much respect even giving him over $4000 in buisness in just a few months. The end result was promises broken, over charged on items and just overall a poor experience.

My fault though, I should of researched this LFS first, as I am not the only one to have been "had", by this individual.

You are correct though that everyone needs to make some money, so I have no issues spending money at the stores that treat me with the same respect I give them! If I was in a bind and needed help I know the stores I spend my money at would help me with no questions asked.
  #84  
Old 12-29-2011, 01:27 PM
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Of course I was generalizing and there are always a few bad apples that can spoil it for everyone. It's just the general disregard that some people have for the expense and risk involved in owner/operating a small store. It's nice to have food with your meals!
  #85  
Old 12-29-2011, 02:10 PM
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Well said. I also prefer to pass on over priced/expensive items.
No matter which shop you attend, it will have at least one severely over priced item. Everyshop in Edmonton has from time to time caused me to shake my head. So I don't buy it.

Hey with Canreef I now rarely need any livestock or corals anyhow! Dry goods are usually priced similarly.

Retailers must make money.


Quote:
Originally Posted by mattdean View Post
I think if customers treated their LFS owner/staff with the respect and kindness we demand from them, everybody would find it a better experience.

I get exceptional treatment (from all the stores I deal with) and have absolutely no problems with prices or their making a profit. If it's too rich for my blood, I don't buy it. Because of my attitude, they are happy to help me out, give me great service and throw me a deal, when appropriate.

IMO, it's our own attitude that creates the experience. Why on earth would anyone NOT want a store owner to make money and stay in business. They took the risk. They put in the work. they have the knowledge. etc.

Get over yourselves.

Oh...and HAPPY NEW YEAR!!!!
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  #86  
Old 12-29-2011, 02:36 PM
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Quote:
Originally Posted by paddyob View Post
Geez. Ken and Marko.

Maybe take this PM. Almost getting a little much.

Ken as a retailer, best not to make yourself look too confrontational. Blogs can be easy to misinterpret. And this one is going that way fast.
I think Ken was just trying to answer the qustions being asked here, I don't believe he was being confrontational.

I agree that MarkoD was getting a bit ridiculous. Bottom line if you don't work at a LFS or know their costs don't make assumptions as to what their prices are or how much mark up there is or isn't. As also mentioned before there are staff wages, live stock losses, operating costs etc. that have to be taken into consideration.

Also keep in mind that sometimes prices vary because wholesalers give specials/discounts on certain fish and other times they charge more for that same fish. Different wholesalers also charge different prices so LFS have to base the price of the fish according to what they had to pay for it which can be a difference of $20-$80 or more depending on who you're buying through at the time. Which is why sometimes you can get a deal on a fish for $35 which normally would cost $80-90.

Quote:
Originally Posted by mattdean View Post
I think if customers treated their LFS owner/staff with the respect and kindness we demand from them, everybody would find it a better experience.

I get exceptional treatment (from all the stores I deal with) and have absolutely no problems with prices or their making a profit. If it's too rich for my blood, I don't buy it. Because of my attitude, they are happy to help me out, give me great service and throw me a deal, when appropriate.

IMO, it's our own attitude that creates the experience. Why on earth would anyone NOT want a store owner to make money and stay in business. They took the risk. They put in the work. they have the knowledge. etc.

Get over yourselves.

Oh...and HAPPY NEW YEAR!!!!
+1

Thankfully I have a good relationship with all the lfs in Edmonton and they have all been good to me. Is it sad that they all know who I am? Even the cashier at Big Als recognizes me
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  #87  
Old 12-29-2011, 02:56 PM
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I cant wait for the day im in line at Safeway or Superstore, and the person wants a discount off their bill.

Cashier "that will be $145.89"
Client "Can i give you $130.00 I shop here alot"

These stores never offer boxing day sales.
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  #88  
Old 12-29-2011, 02:58 PM
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Quote:
Originally Posted by fishoholic View Post
Thankfully I have a good relationship with all the lfs in Edmonton and they have all been good to me. Is it sad that they all know who I am? Even the cashier at Big Als recognizes me
I live in Calgary and i know you too. Chances are good Kevin does too.
Mwahahaha.
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  #89  
Old 12-29-2011, 03:04 PM
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Yeah but check out my post count now

Took 2+ rep and 2- so that's a break even.
  #90  
Old 12-29-2011, 03:28 PM
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It was interesting reading this thread as it is very easy to tell employers from employee's in the responses. As a self employed business owner the cold hard facts are this. Mark ups on whatever you sell must cover your costs. This includes everything from insurance to wages to tax's and rent or lease or mortgage fees. Anybody who has their own business and shop will tell you that the tax's are horrible, wages are a pain and lost leaders really don't exist. If you see a shop advertising an oil change for $19.95+tax there is always a clause saying "most vehicles" and what exceptions there are to the sale. They don't lose money but they certainly have an opportunity to make money with add on sales. This is the basis for the so called lost leader effect. So if you see a sale on salt or equipment or livestock, there is usually a theory or gimmick behind the reason for the sale. It's the same for tv's stereo's etc. When someone shows me an add for Instant ocean salt for say $39.95 a bucket and the second one free then I say "Sign me up for 20 pails" but I have found that prices whether they are in LFS's or electronics are usually pretty consistent during the year, sales come and go all year round and for the most part whether its a Boxing day sale or Pre Christmas sale or Labour day sale or My wife is nagging me sale, the prices are all usually pretty good. It's whether you can be patient for the right deal to come along that can be the biggest factor. Eg. If you were in a LFS and say a particular fish or coral that you really wanted and the price was $100.00. would you gamble and say I am going to wait a couple of weeks for boxing day to get the fish for $70-$80 dollars. Most people won't and will buy that day at full pop. Here is the plain fact about business, mine or anybody else's. We are in business to make money, when someone can convince my employee's to work for free and the government to stop taxing me and for anything I want to be free, then you can whine about inflated prices. If anybody can find the words "NON PROFIT" anywhere in my signage or business cards I will gladly give jobs away for nothing.
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