Are you serious?!?

Wayne · #1 12-13-2011, 03:56 AM

It could be worse... At least you have time to train someone to look after it. It could have happened tomarrow at 6:01 PM

Quote:

Originally Posted by cwatkins

I'm on a flight out of town tomorrow at 6pm and today my Apex Controller decides to die. As in poof, just stops working.

WTF? Why me?

Now I have to train the house sitter how to dose, check the temp, etc.

Why didn't this happen 2 weeks ago?

cwatkins · #2 12-13-2011, 06:16 AM

Firmware flash worked, then 10 minutes later it crapped out again.

Base unit must be fried. Stupid electronics. I guess they don't build them for Apollo missions.

I'll have to call up Neptune when I get back and do the debugging thing. Doubt this will be fixed by xmas.

Mitchell · #3 12-13-2011, 12:42 PM

uh oh...sorry to hear man. Is this a common problem with the Apex systems? Im looking into either the Apex or the RK

Aquattro · #4 12-13-2011, 12:52 PM

Quote:

Originally Posted by Mitchell

uh oh...sorry to hear man. Is this a common problem with the Apex systems? Im looking into either the Apex or the RK

Based off my reading in the Neptune forum on RC, no, this isn't common. I've been running mine now for a while, no issues at all. However, like all things in this hobby (or any other hobby), there are always units that fail for some reason. Support from Neptune is great, so should a problem be encountered, it's generally corrected promptly. Of course if you're leaving town the next day, you're still kinda screwed....

Mitchell · #5 12-13-2011, 01:08 PM

awesome great to hear as I really want the Apex over the RK

BigAl07 · #6 12-13-2011, 04:31 PM

How much are you "controlling" with your APEX?

Any visible sign of problems (unit got wet, dropped etc)?

Were there any warning signs before it "Poofed"?

If you don't get it resolved you might want to look into a more robust controller ie GHL ProfiLux.

Lampshade · #7 12-13-2011, 05:49 PM

Were you using this controller during all your new MH bulb issue's in your other thread? Could the constant tripping have affected it? Or the overloading/whatever the hell was going on?
http://www.canreef.com/vbulletin/sho...threadid=80919

Aquattro · #8 12-14-2011, 01:35 AM

Quote:

Originally Posted by BigAl07

If you don't get it resolved you might want to look into a more robust controller ie GHL ProfiLux.

Based on what? IMO the Apex is every bit as "robust" as the Profilux at a lot less money.
Support is awesome, Kurt gets right back to you, lots of documentation and very few issues reported on RC. Mine's been rock solid every day I've used it. Easy to setup and easy to use, very useful access over my phone.