FS: 1 Ecotech Radion left only!!

ponokareefer · #1 09-26-2011, 08:05 PM

Quote:

Originally Posted by unclesalty

I have talked to Ecotech myself. Go flap your mouth somewhwere else

What they say means nothing if the product goes wrong. They can tell you whatever they want to say on the phone. Tell them to put it in writing, sign it by a manager and date it. That will put an end to this whole fiasco. If they refuse, you have your answer.

Aquattro · #2 09-26-2011, 08:11 PM

Quote:

Originally Posted by ponokareefer

What they say means nothing if the product goes wrong. They can tell you whatever they want to say on the phone. Tell them to put it in writing, sign it by a manager and date it. That will put an end to this whole fiasco. If they refuse, you have your answer.

I spoke to Jay, a manager with Ecotech, and no, they will not put anything in writing that is not currently on their website. Jay suggests that it's user discretion in purchasing these and that he recommends purchasing from the Canadian supplier.

ponokareefer · #3 09-26-2011, 08:14 PM

Quote:

Originally Posted by Aquattro

I spoke to Jay, a manager with Ecotech, and no, they will not put anything in writing that is not currently on their website. Jay suggests that it's user discretion in purchasing these and that he recommends purchasing from the Canadian supplier.

I think you have your answer right there.

unclesalty · #4 09-26-2011, 08:19 PM

Ecotech suggested I also buy Canadian but totally understood with the strong Canadian $ and the ridiculous price up here. Also said I would be warrantied so I know what I know!

Aquattro · #5 09-26-2011, 08:22 PM

Quote:

Originally Posted by unclesalty

Ecotech suggested I also buy Canadian but totally understood with the strong Canadian $ and the ridiculous price up here. Also said I would be warrantied so I know what I know!

I simply stated they wouldn't put anything in writing to the contrary of their website.

parkinsn · #6 09-26-2011, 08:23 PM

Quote:

Originally Posted by unclesalty

Ecotech suggested I also buy Canadian but totally understood with the strong Canadian $ and the ridiculous price up here. Also said I would be warrantied so I know what I know!

Hi just wondering as per my post #19, where would one go for the warrenty? I want to put one of these lights on my new tank. $750 is a good price but warrenty is the make or break for me, as this is a new product.

unclesalty · #7 09-26-2011, 08:27 PM

Quote:

Originally Posted by parkinsn

Hi just wondering as per my post #19, where would one go for the warrenty? I want to put one of these lights on my new tank. $750 is a good price but warrenty is the make or break for me, as this is a new product.

I will have bill of sale so I could send it back for you if need be. If its anything like their mp's anyone can send it back from any country as long as its within the warranty by the manufactured date. Not sure if Radions will have manufacture date on them.

ponokareefer · #8 09-26-2011, 08:38 PM

Quote:

Originally Posted by parkinsn

Hi just wondering as per my post #19, where would one go for the warrenty? I want to put one of these lights on my new tank. $750 is a good price but warrenty is the make or break for me, as this is a new product.

You would go to Ecotech directly or the original store in the USA. But as per Ecotech's webstite, they may do any of the following:
•Charge a service fee for any work done, warranty related or otherwise
•Refrain from providing warranty service or otherwise on any EcoTech Marine product
Additionally, if you make an international purchase from an unauthorized dealer, you may be held liable for taxes, shipping and other expenses.

They have the choice to not help you at all or make you pay for any work being done. In other words, you may not have a warranty at all, and they may even refuse to fix it for a fee.

Try buying a brand new car in the USA and getting warranty work on it.

clowny · #9 09-26-2011, 08:58 PM

I dont think car warranties are a good reference as GM will work on any car that has warranty no matter where it came from/who owned it originally and who owns it now...My car was made for Detroit sold in Detroit purchased by someone, never driven as it was stored for collection, sold to me with 17 miles on it (dyno and me test driving). and been warrentied once, the warranty work was to get the gauge to be able to flip from miles to km (and back) and such. This might be different for the foreign car companies but honestly who would buy that...

cwatkins · #10 09-26-2011, 08:11 PM

I buy all my Ecotech equipment from the US. Why would I send it to Canada for repairs when I could send it back to the original manufacturer?

I guess this only works if you live close to the border and have access to a US address.