This really steams me.

[kien]

That customer has probably been watching 'Tanked' ...

[xtreme]

You're not the only one that gets steamed. Anytime I am in either of the box stores in the NE I usually leave shaking my head....

[Ross]

I'd confronted staff at both of the stores about the lack of concern over sick fish in their tanks, and the typical responce is that "the fish are all qt'd at the wholesailer and that they are all in pristine shape".

So that white fuzz and spots all over those fish is a sign of health then?

Red Coral, Golds and Ocean City for me thanks.

[Parker]

I often wonder if the management at said establishments are directing the employees to sell, sell, sell or if it’s just a general lack of knowledgeable employees, or the lack of proper training and education. If they don't know what they are doing is incorrect, is it the employee's fault? I don't believe so.

[cityreefer]

i agree parker, educating staff is the one on problem for stores like this. its hard to keep employees as i image the wage is just not where it needs to be to live in Alberta.
How do you keep good staff for long, the box stores in Edmonton seem to be doing good with staff for the most part.

[JMes]

Those 2 stores cater to this type of clientele. Anyone with any type of common sense and knowledge doesn't buy their live
stock or dry goods from these type of stores.

I sold a HOB skimmer awhile back to a person that only shops at those 2 stores,and to be honest this had to the be dumbest guy I ever met in this hobby. Calls me up 3 times that evening complaining that the skimmer is making all sorts of noise and that its my fault that it's not working. Turns out this genius didn't add water inside the skimmer.

[SeaHorse_Fanatic]

Originally Posted by JMes

I sold a HOB skimmer awhile back to a person that only shops at those 2 stores,and to be honest this had to the be dumbest guy I ever met in this hobby. Calls me up 3 times that evening complaining that the skimmer is making all sorts of noise and that its my fault that it's not working. Turns out this genius didn't add water inside the skimmer.

Water? What's water?

[Zoaelite]

Originally Posted by JMes

Those 2 stores cater to this type of clientele. Anyone with any type of common sense and knowledge doesn't buy their live
stock or dry goods from these type of stores.

I sold a HOB skimmer awhile back to a person that only shops at those 2 stores,and to be honest this had to the be dumbest guy I ever met in this hobby. Calls me up 3 times that evening complaining that the skimmer is making all sorts of noise and that its my fault that it's not working. Turns out this genius didn't add water inside the skimmer.

Funny, said store in question sold me this yellow colony for a WHOPPING $20.00 out of there brown bin. Threw common sense out the window on that one!

[Aquaria]

If u didn't know already most big stores are about profit do u really think they care? I mean buddywill kill his fish and come back for more after instead of seeing him one time they get to see him many times. It's a sad realization that people just don't care. I'm waiting to see something like that on a bad day lol I would make them feel like complete idiots for the obvious disregard for basic life

[parkinsn]

Originally Posted by Parker

I often wonder if the management at said establishments are directing the employees to sell, sell, sell or if it’s just a general lack of knowledgeable employees, or the lack of proper training and education. If they don't know what they are doing is incorrect, is it the employee's fault? I don't believe so.

I worked for a big box store in my FW days years ago. Thats all it was.... Sell, sell, sell. I would send people to other stores to be sure they were getting what they need not what we had on the shelf. I figured that if your going to buy something and have half a head on your shoulders buy what is proper. If you help a customer out properly the first time they will remember that and come back to you when then need something, at least I remember customer service like that. I quit shortly after management gave me a talking to about not sending people away and just making a sale.