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#1
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![]() Quote:
1. Sign display "Members get 7 days SW guarantee" which does not say how you can become a member. I was luck enough to ask how I can become a member. $10/year. I was then given a membership info stated "7 days guarantee on SW fish and coral". On the membership info does not say anything that I have to store the dead product in a what size of container, make sure I put the product in the water and bring sample water back. 2. My corals dead three days after. I brought back. With ******* attitude, the manager yelled at me that the corals were still alive how come I ddin't put any water in there. He immediately threw water in my container and said they were still alive. "Bring them home!" I did not think so because my corals had thicken glue stuff around it. It must be dead. Another employee named Chris said there was no guarantee on coral. I then took out the membership info and show them then they shut up. The manager made two conflict statements. First, your corals are still alive. After arguments, he made the second statement "Polyp might be dieing but the flower pot is not". The manager also added a statement "We can't exchange it because what if your friend puts bleach in your tank and it destroys the corals." I had four corals in my take and only two of them die. They did not honor their guarantee after I spend money to become the membership. I demanded to talk to the owner. They owner indicated that there was no guarantee on coral. I had to pull out the membership info once again. Come on, an owner does not even know the store rules? They also owner said the same thing "They are still alive." I said "OK, I will take your words and I will never come back to this store ever again. I will post to Canreef along with my dead corals photos so members in the forum can judge if they are still alive or not." The manager totally had different attitude, a nicer one. I then said "I am here just to exchange not to get my money back!" He then agreed to let me exchange if I brought my sample water and if the water was fine. Of course, 25 mins to drive home and 25 to drive back in traffic. My water was fine. They agreed to exchange it. Conclusion, I would not be ****ed off if they did not say they had guarantee. I would not be ****ed off if the employee and owner were nicer. I am on the Westend and very closed by this store. However, I am no longer return to this store because of their attitudes. I think lt1fj40 got the manager of the store on the phone whom has funny attitude: talking for one sentence, walking away and ignore customer. I would not say what the store name but... to be warned: this store has green chalkboard behind the checkout counter. |
#2
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![]() wow see I would have punched him right in the face and dragged him out side and lord know what. I know of only one person who got away from yelling at me and that was my MOM.
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180 starfire front, LPS, millipora Doesn't matter how much you have been reading until you take the plunge. You don't know as much as you think. |