Anyone else not getting e-mail notification

[christyf5]

Originally Posted by The Grizz

Again still no joy, anyone MOD's have any ideas.

unfortunately Titus is the only one that can deal with this sort of thing, we don't have access to server type stuffs

[Aquattro]

The error is typically seen when your server has the sender blacklisted. Mail is now coming from a different source (I suspect) and that source is on a list used by whichever servers are not accepting the messages. Best solution is to contact your email provider and ask them about it, see if they can modify their lists.

[globaldesigns]

Originally Posted by Aquattro

The error is typically seen when your server has the sender blacklisted. Mail is now coming from a different source (I suspect) and that source is on a list used by whichever servers are not accepting the messages. Best solution is to contact your email provider and ask them about it, see if they can modify their lists.

Both sides need to check things... Titus needs to make sure the if mail is being sent from the web server local smtp, that the IP is not blacklisted... If sent from an actual mail server (different box) again, check the IP.

The same goes with the recipient, however that is most likely going to be worse than pulling teeth if you have to deal with a major ISP like Telus or Shaw.

I personally would recommend Canreef to check the IP's they are using, and if by chance they are being blacklisted, then you need to fix.

If Canreef email is being sent via a major ISP, then don't do it this way, as most major ISP's email servers are blacklisted at times.

Also if Canreef is hosting its own email/web services on a major ISP line, be careful, as the sending email port (SMTP) 25 is blocked by all major ISP's of the world now. What this means that even if you have your own mail server, IP, connection, but is provided by one of these such ISP's, most likely they are taking the email on port 25 and re-routing through their mail servers. And as stated above they have many servers, with some at times blacklisted, causing things like sparatic loss of email. You usually have to pay more to have an un-altered, un-filtered line with an open port 25. With some ISP's, they just won't offer an open port 25.

I just sold my hosting company, and I can testify, the one big issue I had was with the ISP's and how people had their systems, email, software, etc. setup... As this issue is known, but only if you know what to search for.

Hope this helps.

[The Grizz]

I would have to think that it's on CanReef side because I was getting notification up until the recent shut down. None of this IP stuff make sence to me as I am not a computer guru at all.

[The Grizz]

so I am to call my provider and tell them what......." Hey you know CanReef right? I am not getting any e-mail notifications from them any more, fix it "

Sounds like I need so real info like the IP address that the notifications are coming from or the server or what ever & the only one that know this is Titus but he has not provided any info for me to get this fixed so I can pass it along.

[AquaticFinatic]

I haven't really been following this but could you deactivate your account then re instate it? Not sure if this is an option on here but it worked with facebook when it went all screwy on me

[Aquattro]

Originally Posted by daveycoopa

I haven't really been following this but could you deactivate your account then re instate it? Not sure if this is an option on here but it worked with facebook when it went all screwy on me

No, that won't help. It's actually an issue generated on the receiving side. Canreef is sending it just fine.

[Aquattro]

I'll try and get you the info. Essentially, Canreef is hosted on a server along with potentially many other sites. They can all use a single IP or range of IPs. If one of the sites has done something to get added to a spam filter, it would affect all the sites hosted on that server (or farm(collection of servers)). I'm not sure that it can even get adjusted manually if requested, even if the provider was so inclined.
But, we can get you the info and you can forward it (probably support@yourservername.com) and ask what you can do about it.