Very Impressed with Hydor/Koralia Service Department

[DiverDude]

+1 on that. I managed to lose the little plastic washer (that I didn't know was there) in a Koralia 2 while I was cleaning it. I called them and they send me a couple of replacements, no charge.

A few weeks later, I bought a skimmer from a Canreefer that was missing o-rings. Another call, another 'care package' is on it's way.

Most of these things cost pennies to a few dollars. Add a few bucks for postage and you have great customer service that has me recommending their products to my friends.

you can't BUY advertising like that and even if you could, it'd cost a helluva lot more. These guys make good product and stand by it. What more could you ask for ?

[hillbillyreefer]

+1 Lost the same little washers, emails exchanged and they showed up in the mail a short time later. Hard to beat service like that. It's paid them back well too. Hydor powerheads are all I use for flow now.

[Bloodasp]

As far as I know the only thing in the koralia powerhead they won't replace is the motor body itself. But I think it's pushing it too far already if you demand a free replacement for that anyway.