Hi Titus:
Here's pretty much the last follow up from Shaw, I'm not going to press them any further as it seems these guys can't do much more for me unfortunately:
Quote:
Without knowing the specifics of the previous conversations between Morgan and the forum admin its hard to say if there was no end result. It is possible at that time the forum admin was speaking with Morgan the reputation of the IP address for canreef’s mail server was below the thresholds necessary for our mail servers to relay the message. As I have stated previously, currently this does not appear to be the case and I would encourage the forum admin to contact our mail admins again. The fact that the IP address in question does not appear on any DNSBLs further suggests that there may be something amiss.
I am not sure exactly how Senderbase calculates its reputation score but it is not based solely on the volume of e-mail sent (the SenderBase reputation for Google’s mail servers is listed as good, where as the reputation for 96.31.86.198 is listed as poor as an aside). I would encourage the forum admin to contact Senderbase as well and see if they might be able to offer any further insights (from what I have heard speaking with others this can be a difficult/frustrating experience unfortunately).
We appreciate how frustrating this problem is and would like to see it resolved as quickly and efficiently as possible. The escalation form that we have asked you to relay to the forum admin goes directly to the people best equipped to solve his problem (our mail admins) and is the correct step to rectify this problem. While we agree the ability to whitelist IP addresses/domains is possible, however, it is not currently Shaw’s policy to employ whitelisting.
We appreciate your patience and understanding and should you require any further assistance please do not hesitate to ask.
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11-16-2010, 12:16 AM
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