Site Migration - 3-5 Sep 10

[ALang]

HI, Still have no email from shaw. I phoned them to repeat what you posted, any all I got was," if they can't do anything about this, you certainly won't be able to." And they were totally baffled as to what I was trying to convey to them.

So still no auto-notifications, pms, anything...
Wish this could be rectified without us haveing to set up yet another email account.

[titus]

Hello,

Yeah I know. Each day I'm getting reject e-mails coming into my personal inbox. I stopped checking for 2 days (on biz trip at the moment) and I just saw close to 600 reject e-mails!

I was referred to their network security team, which I'd approached, and provided samples of one of the reject e-mail's content but was given a standard answer. I inquired if they can put an exception on the firewall and have heard of nothing. If you can call, please ask to speak to this Morgan Pierce person explaining how much trouble we're all having.

Apologies for not posting this earlier. Thought I'd chase them up again but have been seriously ill.

Titus

Subject: RE: Shaw Email Administration Team - Auto Reply
Date: Tue, 14 Sep 2010 16:11:50 -0600
From: socmail-admins@sjrb.ca

Hi Titus,

Could you have your forum MTA send a message to pd7ims1@shaw.ca so that we can analyze what is happening here?

Please let us know at mail-admins@sjrb.ca when you have done so.

Thank-you,


Morgan Pierce
Internet Product Specialist
Shaw Communications Inc.

Hello,

Just did it and have the following in my /var/log/maillog...
Sep 16 08:09:17 production postfix/pickup[32343]: D34914403B0: uid=0 from=<root>
Sep 16 08:09:17 production postfix/cleanup[1642]: D34914403B0: message-id=<20100916150917.D34914403B0@mail.canreef.com>
Sep 16 08:09:17 production postfix/qmgr[27631]: D34914403B0: from=<root@canreef.com>, size=402, nrcpt=1 (queue active)
Sep 16 08:09:18 production postfix/smtp[1644]: D34914403B0: host idcmail.shaw.ca[24.71.223.11] refused to talk to me: 554-idcmail.shaw.ca 554 Your connection from 96.31.86.198 has been rejected due to poor reputation.
Sep 16 08:09:18 production postfix/smtp[1644]: D34914403B0: host idcmail.shaw.ca[64.59.134.8] refused to talk to me: 554-idcmail.shaw.ca 554 Your connection from 96.31.86.198 has been rejected due to poor reputation.
Sep 16 08:09:18 production postfix/smtp[1644]: D34914403B0: host idcmail-mx1so.cg.shawcable.net[24.71.223.11] refused to talk to me: 554-idcmail.shaw.ca 554 Your connection from 96.31.86.198 has been rejected due to poor reputation.
Sep 16 08:09:18 production postfix/smtp[1644]: D34914403B0: to=<pd7ims1@shaw.ca>, relay=idcmail-mx2no.cg.shawcable.net[64.59.134.8]:25, delay=0.95, delays=0.22/0.01/0.72/0, dsn=4.0.0, status=deferred (host idcmail-mx2no.cg.shawcable.net[64.59.134.8] refused to talk to me: 554-idcmail.shaw.ca 554 Your connection from 96.31.86.198 has been rejected due to poor reputation.)


Command I executed was:
echo "E-mail test from mail.canreef.com at 96.31.86.198 as requested by Morgan Pierce" | mailx -s "ATTN: Morgan Pierce for mail.canreef.com" pd7ims1@shaw.ca

Regards,
Titus

Hi Titus,

The reason you are seeing this is due to the reputation of the IP address that mail is being sent from.

If you reference senderbase.org you will see the reputation there: http://www.senderbase.org/senderbase...g=96.31.86.198

Once that reputation improves, sending to shaw.ca addresses will resume automatically.

Thank-you,


Morgan Pierce
Internet Product Specialist
Shaw Communications Inc.

Hello,

Well this is going to take some time as this is a new IP for the site.
Can we please have an exemption placed on the IP? If you check, all the mails being sent out are all valid, non-spam e-mails.

Regards,
Titus

Titus

[titus]

Hello,

I just want to highlight how ridiculous the situation is. Since I have moved Canreef to the new data center, I have received over 9,100 reject e-mails from Shaw to my personal mail box.

On average I receive over 100 of such e-mails a day.

Titus

[fishoholic]

Wow that's ridiculous

[scherzo]

This is funny because Shaw's own IP range's reputation is poor.

Can't you just change the IP address? I'm pretty sure the new Data Centre can do it and have it switch over without us noticing.

I've done it with my sites a few times.... It is seamless if done right. The data centre should be able to setup both sites running simultaneously on two IPs with just the database linked (unless it is on the same server... don't answer this question out loud... )

Do you have access to another mail server to send out the e-mails? That is another option.

[titus]

Hello,

In summary, this was most likely an error with Cisco, at least as far as I'm concerned. Finally I have been able to get in touch with their support via e-mail. For the record, I've checked again on Senderbase that my IP was still flagged as Poor prior to e-mailing them. As soon as I saw a response from them, claiming obviously that there's nothing with my IP, the same Senderbase site has changed to flag my IP to be Good. This was sometime within the week of 11 - 15 Apr 11.

Since then, I've stopped receiving the loads of rejects I get from Shaw daily. This must indicate that all the members with Shaw e-mail address are now getting e-mails.

Titus

[ALang]

Will give it a try again. Thanks Titus.