What Brand of Router/Modem are You Running Your Neptune Apex Through?

[Snaz]

Presumably you need to configure port forwarding. Let me know the exact model of apex, model of the 2wire router and LOCAL ip of the Apex and I'll see if I can google a solution for you.

[viperfish]

Neptune Apex Model 1.0, Serial AC4:01687, Software 4.03L_6A10
The router is a model 2700HG-E
Local IP of the Apex is 192.168.1.77
(One of the things I tried is DMZ mode where the router assigns an IP to the Apex in DCHP mode so the Apex is now assigned 199.126.209.19)

[PoonTang]

I am running a Siemens gigaset modem from telus and a linksys wireless gaming adaptor hooked to the apex. Works great.

[Snaz]

Originally Posted by medhatreefguy

Neptune Apex Model 1.0, Serial AC4:01687, Software 4.03L_6A10
The router is a model 2700HG-E
Local IP of the Apex is 192.168.1.77
(One of the things I tried is DMZ mode where the router assigns an IP to the Apex in DCHP mode so the Apex is now assigned 199.126.209.19)

The two devices must be in the same subnet. Don't bother with the DMZ.

So if your APEX is 192.168.1.77 then your router and computer must be assigned assigned IPs in the same range. Presumably your subnet is 255.255.255.0 so my suggestion to get started would be to rebuild your network something like this:

192.168.1.1 - Router
192.168.1.2 - Computer
192.168.1.3 - APEX
Subnet Mask 255.255.255.0

The local(LAN) gateway and DNS ip for the computer and APEX is the router so with the above convention the LAN gateway and DNS is 192.168.1.1

Test that the devices can see each other with a PING from the command line. Open a CMD prompt by START-> RUN-> CMD (ENTER). This will open a black DOS box where you can type the following ping commands:

PING 192.168.1.3 (ENTER)

You should see four pings go out and come back successfully like this:

Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

If you see the above then your computer can "see" the APEX on your local network your almost finished. If you get "request timed out" then you have to look at the network again until you can ping each device.

Once you get the network built so computer can ping router and computer can ping APEX carry on with instructions from APEX. You might have to configure Port Forwarding in the router but try it without first.

[viperfish]

Originally Posted by Snaz

The two devices must be in the same subnet. Don't bother with the DMZ.

So if your APEX is 192.168.1.77 then your APEX must be assigned assigned an IP in the same range. Presumably your subnet is 255.255.255.0 so my suggestion to get started would be to rebuild your network something like this:

192.168.1.1 - Router
192.168.1.2 - Computer
192.168.1.3 - APEX

Test that the devices can see each other with a PING from the command line. Open a CMD prompt by START-> RUN-> CMD (ENTER). This will open a black DOS box where you can type the following ping commands:

PING 192.168.1.3 (ENTER)

You should see four pings go out and come back successfully like this:

Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

If you see the above then your computer can "see" the APEX on your local network your almost finished. If you get "request timed out" then you have to look at the network again until you can ping each device.

Once you get the network built so computer can ping router and computer can ping APEX carry on with instructions from APEX. You might have to configure Port Forwarding in the router but try it without first.

Hey, thanks. This is some of the most useful info I've received yet! I'll give it a try when I get home.

[PoonTang]

Yes you will have to port forward and also you will need a static ip address.
There is a very good article here on how to get it all working if you havnt seen this yet.
http://reeftech.webs.com/

[viperfish]

Everything Snaz suggested works great. I ping'd the Apex and the Modem and they are all communicating. That's all good because it's on my home network, the problem comes up when I try to access the router from a remote location via the internet. When I do that I'm dead in the water. The router does port forwarding when you enable remote access by applying a domain name which automatically tracks the DCHP mode of the modem much the same way as DynDNS does. In theory once this is all done the 2Wire internet gateway should be accessable from any computer but it appears to me that the built in firewall blocks every attempt to access the Apex. I tried opening pinholes by allowing programs but to no avail. This is definitely not a user friendly modem. There are so many different configurations that it is almost like trying to pick a combination lock by guess.

[PoonTang]

I know with my IPhone I have to have 2 different logins. One for in my house where I access it directly through the wireless network in my house using wifi. And then when I am using 3G I have to use my dyndns name. Why don't you try getting a dyndns domain name and try using it. Also with telus I found that I could not ise the default port 80 for the emails and texts.