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#1
01-19-2010, 01:25 PM
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Sounds like your problem is with the store you purchased the unit from. I had an issue with a Vertex RO but my LFS took care of it right away and I have no complaints so I'm sure Proline will help you out.
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#2
01-19-2010, 01:50 PM
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i own it as well and love it when i first got it me and my plumber buddy took it al apart and re sealed the john gust fittings and well the only problem i have is the di resin housing is leaking marine aquaria the store i purchased it from awesome customer service thanks josh informed me before it leaked replacements are on the way so they are aware of that problem
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#4
02-21-2010, 03:03 PM
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Just an update. Sent pictures of my unit to the rep. He informs me that the unit I purchased was not intended to be sold and was a store demo. So no warranty. How he come to that conclusion is beyond me. It's good that they stand behind their products. Put the blame on someone else. Good support. Well if I have a problem with the Vertex skimmer that I paid $1200 I might as well through it in the garbage. They have lost a customer and I would not recommend any Vertex product due to the customer support.
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#5
02-21-2010, 03:10 PM
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I've had mine since boxing Day without any Issues. I also have many products that Proline is the wholesaler for and have had no issues dealing with them. IMO they have gone far beyond a wholesalers responcability for me.
J&L and many other carry Vertex, despite your LFS going out of business next time I'd call another LFS that carries the product. But Albert is on it now so you will be well taken care of J
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#6
02-21-2010, 03:35 PM
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Quote:
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#7
02-21-2010, 03:42 PM
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What is the problem, Maybe Vertex Owners here on canreef can help
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