Vertex Puratek RO/DI

burtonpj48 · #1 01-19-2010, 03:26 AM

This maybe a little off topic, but i was considering getting that unit, vertex rodi 100gpd. I was wondering if it's worth the investment. I am trying to get some more info about it. And see what ppl think about the unit who are currently using it. thanks

cav~firez22 · #2 01-19-2010, 03:30 AM

I am useing the Vertex RO/DI 100Gpd unit, and it has been flawless for me. had it in operation just over a year now.

Madreefer · #3 01-19-2010, 04:25 AM

I am happy with this unit, sorry I never posted that in my rant. I am having some issues with it that I think are easy to fix. My problem is getting some support for the problem. Long story short, place I got it from is no longer around and the manufacturer basically told me to go after the store that I got it from. And that was after I told them the store was closed down. 7 mins after my first post I received a reply from the sales rep. Hopefully we can have this resolved.

sphelps · #4 01-19-2010, 01:25 PM

Sounds like your problem is with the store you purchased the unit from. I had an issue with a Vertex RO but my LFS took care of it right away and I have no complaints so I'm sure Proline will help you out.

BlueTang<3 · #5 01-19-2010, 01:50 PM

i own it as well and love it when i first got it me and my plumber buddy took it al apart and re sealed the john gust fittings and well the only problem i have is the di resin housing is leaking marine aquaria the store i purchased it from awesome customer service thanks josh informed me before it leaked replacements are on the way so they are aware of that problem

Ron99 · #6 01-19-2010, 04:07 PM

Had mine running for 8 months or so and it is great. No problems at all.

Madreefer · #7 02-21-2010, 03:03 PM

Just an update. Sent pictures of my unit to the rep. He informs me that the unit I purchased was not intended to be sold and was a store demo. So no warranty. How he come to that conclusion is beyond me. It's good that they stand behind their products. Put the blame on someone else. Good support. Well if I have a problem with the Vertex skimmer that I paid $1200 I might as well through it in the garbage. They have lost a customer and I would not recommend any Vertex product due to the customer support.