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#3
11-07-2009, 02:54 AM
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Eek!! 4 nights in a small bag with no heat and no circulation??? Ya, sorry, I would not even want to open those bags by the time I got them :-(. Sorry to hear that. Get that claim in asap!
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#4
11-07-2009, 02:54 AM
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#5
11-07-2009, 02:59 AM
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I think you have two options.
1. Notify the vendor NOW! Let them know what has happened. Most vendors have "arrive alive" guarantees. Since these will most likely not be arriving alive they will probably credit you and go after the carrier. 2. You can go after the carrier (fedEx). File a loss claim with them. Last edited by kien; 11-07-2009 at 04:42 AM.
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#6
11-07-2009, 04:41 AM
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I'm surprised the vendor shipped them for a Friday delivery. I have had several sellers refuse to ship to me for Friday delivery's because there are almost always delays in transit so this can very easily happen.
__________________
"We shall dive down through black abysses... and in that lair of the Deep Ones we shall dwell amidst wonder and glory forever." - H.P. Lovecraft Old 120gal Tank Journal New 225gal Tank Journal May 2010 TOTM The 10th Annual Prince George Reef Tank Tour
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#7
11-07-2009, 06:37 AM
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just refuse the shipment when hey attempt to deliver to you on monday which they probably will. the package will be sent back to the sender. i would also tell the sender that you will be refusing the order
__________________
60" 120G project-DONE!!!!
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#8
11-07-2009, 06:55 AM
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__________________
Dan Pesonen Umm, a tank or 5
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#9
11-07-2009, 07:03 AM
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so is there no chance that any of them survived? the vendor did tell me that he put heat packs in the box.
If I refuse it, how does that help? not saying that I'm not open to suggestions, put just confused about how that would help? This is the first time I have done an online "live" order.
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