Fragalot Unresolved Issue still ongoing

Nebthet · #1 08-20-2009, 03:30 AM

Update:

So after still not receiving any resolution from Burc. I have made a complaint with the Better Business Bureau.

I don't know if they can do much to help, but at least I know they will investigate.

I would suggest for those who are still having issues which are not resolved to do the same.
You can get Burcs Telephone number and address by doing a search on Canada411.com.
http://www.canada411.ca/res/51976727.../73517127.html

I have asked him to refund me $79.10 which is the cost of the 7 coral specials I purchased plus the applicable taxes.
I figures in his last email to me he whined about his policy not allowing for refund of the shipping fees that he should not have an issue refunding the amount of the corals paid plus the taxes for them.

I will keep you all updated on the outcome.

ElGuappo · #2 08-20-2009, 05:01 AM

if you will notice in your first post the end of burks reply he uses the word "either", which in my opion is as good as admiting he is guilty of not following thru with his own policy and taking acar of his "part".

just My Opinion.

Mike

Ps

I have ordered in the fisrt calgary ordr and had a fairly simular experience. i never posted in the rate frum as i just noticed it (the forum) a week ago. i ordered 4 zoa and a rainbow stylo. well i had 3 doas and the stylo was as close to doa as possible. the 2 zoa frags that were not doa i did not order. after my phone call i never heard back from him. however in a week i got a pm from the member here who recieved the replacemet delivery. he had shipped 3 zoas to me and again only 1 that i had ordered. since then i am down to 1 zoa frag but its still on the fence. however as of last month, 3 since the order the stylo is flourising.

This is the first response i datail i have given as i did want to give a chance to redeem himself.

i never followed up at that point because it was a 10 dollar sale and well i expected as much.

Nebthet · #3 08-20-2009, 05:10 AM

I agree with you. Not many people notice that part. I don't feel he has had any intention from the beginning to resolve this.

mark · #4 08-20-2009, 05:28 AM

I'd just give up on this (less stress)

Nebthet · #5 08-20-2009, 05:30 AM

Perhaps, but I am not one for giving up on something.

kien · #6 08-20-2009, 04:05 PM

Quote:

Originally Posted by mark

I'd just give up on this (less stress)

+1 hehe. I am busy enough with normal day to day activities, chores and hobbies. Wish I had time to hunt him down for the frags he owes me but unfortunately I do not. I'm just happy to see that public awareness has exploded over the past few weeks, and see that he's been pulled from sponsorship. That speaks volumes and is a win for everyone I think.

oilfieldsafety · #7 08-20-2009, 06:07 PM

I also had little luck in dealing with Burc, bunch of Doa's the first time and half of the ones that made it were not what I ordered. Burc did follow up with a replacement order all of which survived but none of which were frags that I ordered. Most of the people that have been involved on any of the threads have made similar comments " what can you expect for $10 " . I think that this is a valid statement that we all need to learn from. These were not frags from a fellow Canreefer but frags from a buisness. I think that we all carry some guilt because deep down we all had an idea going in that $10 ea. was to good to be true.

Just my 2 cents.

Shane

kien · #8 08-20-2009, 07:30 PM

Quote:

Originally Posted by oilfieldsafety

Most of the people that have been involved on any of the threads have made similar comments " what can you expect for $10 " . I think that this is a valid statement that we all need to learn from.

Personally, I would expect to receive the item that I paid for, no matter what its cost. That's like walking into a dollar store, pointing to the shelf and asking for a $1 vase for your flowers. The clerk says okay, I'll bring it to the till. At the till he hands you a bag, you hand him a dollar. You get home and find a cup in your bag instead of a vase. What do you do? Throw your flowers into the cup, shrug it off and just tell yourself, "it was only a $1, what should I expect..". If it were me I would have expected the vase that I paid for.. but maybe that's just crazy talk!