Customer protection from unethical coral vendors?? - Page 2

JPotter · #1 08-20-2009, 06:09 AM

Quote:

Originally Posted by iansfishy

yup. Couldn't have said it better myself. Even mice will only get stung once before realizing something isnt right

Who is this vendor so others can avoid the problem?

Nebthet · #2 08-20-2009, 06:14 AM

The vendor is FRAG-A-LOT.ca

LostMind · #3 08-20-2009, 06:47 AM

errr, you mean fragalot.ca?

I can't find a site called frag-a-lot.ca and I don't see that the domain name was ever even registered... but I don't want to point the finger in the wrong direction...

Canadian · #4 08-20-2009, 05:35 AM

Quote:

Originally Posted by sphelps

Well buyer beware is how I see it. It's unfortunate when these things happen but they do happen and you shouldn't buy online without proper research and security. There has been plenty information on almost all forums that advised against doing business with this vendor but I guess some just can't pass up on $10 frags, you get what you pay for and ignorance doesn't get you anywhere. If you received a shipment paypal won't help you, not sure about VISA either.

Sorry if it's a little harsh but a lot of people are complaining about this lately and I just laugh when I see the complaint thread and group order thread on the top of the active thread list

The damage is done, move on and take the lesson with you.

Wow. Blame the victim much? While I can see where you're coming from it simply doesn't excuse the apparently appalling business practices of this vendor.

EmilyB · #5 08-20-2009, 05:38 AM

I wonder though about the ratings forums, and whether or not they should be reviewed annually. I think some of the positive ratings in this case were early on. I doubt there would be many positive ratings at this stage.

Aquattro · #6 08-20-2009, 05:40 AM

Quote:

Originally Posted by EmilyB

I wonder though about the ratings forums, and whether or not they should be reviewed annually. I think some of the positive ratings in this case were early on. I doubt there would be many positive ratings at this stage.

Deb, you're probably right, but we aren't sure how to review. If we reset the polls, we lose all info, which has some historical benefit. We'll give it some thought though..

Jason McK · #7 08-20-2009, 06:04 AM

Vendor rating have to be accumulative over time. Yes a vendor can go down hill fast or suddenly improve. Over all performance is the only true rating for a vendor. If we where to delete the reviews and start fresh than it would be possible for a review from a person with unrealistic expectations to scew the entire rateings. the more people that rate a vendor the more accurate the rating will be

J

Nebthet · #8 08-20-2009, 06:09 AM

I share your experience. I am one of those people who got screwed.

Paypal will not do anything for you except be a front line moderator until you try to escalate. Once you do that, a message will come up stating the following

Quote:

Not as described - Claim - #PP-750-985-761
Disputed Amount:
$124.10 CAD
Status
We're unable to decide this claim in your favor at this time. PayPal's Buyer Complaint Policy applies to the shipment of goods but not to disputes about merchandise quality.

What happens next

We encourage you to work directly with your seller to resolve this matter.

This came from my own Paypal.

I have now contacted the Better Business Bureau to see what they will do.

If that doesn't work, then I will be following through with a lawsuit.
As such, I will be offering for anyone who has issues with Burc that are not resolved to be respresented in that lawsuit if they wish.

I think that would be the only final way for any of us to get any satisfaction from Burc.