Customer protection from unethical coral vendors??

reefracer · #1 08-19-2009, 11:49 PM

I honestly didn't realize he was on here and that there were complaints otherwise i wouldn't have bothered. I ordered again just to make it worthwhile while trying to get stuff that was missed. He seemed pretty nice at first then the BS started to happen. I just think it's sad that there are so many crooked people that you have to cover your a_ _ on a hobby as well.

shrimpchips · #2 08-20-2009, 12:42 AM

As I've advised others who've dealt with this vendor, if you've paid via credit card or CC linked to a paypal account, and you've documented how the vendor did not come through either with product or through neglectful shipping procedures, then start a claim through the CC company - paypal is awfully slow and they'll take a portion anyways.

Other than that, options are that you could file a claim in court, but unless you've invested thousands, it's probably not really worth your time. You could try calling the police as apparently someone has already done on the past on this vendor - no idea how that turned out though.

reefracer · #3 08-20-2009, 02:13 AM

So how many of us across Canada have had issues with this particular vendor??

jsmth321 · #4 08-20-2009, 02:14 AM

If you paid via credit card like others said you can dispute the charges, best course of action for you.

If you paid cash or cash like payment (check, money order, debit) then your at the mercy of the retailer unless you take them to court, but the amount needs to be worth the effort.

reefracer · #5 08-20-2009, 02:26 AM

I paid with VISA and not through paypal. There is still a way to make a claim of sorts?
Forgive me, I am a little naive when it comes to what my VISA can do for me other than buy me things when i don't have the cash and charge me interest.

jsmth321 · #6 08-20-2009, 11:39 AM

Quote:

Originally Posted by reefracer

I paid with VISA and not through paypal. There is still a way to make a claim of sorts?
Forgive me, I am a little naive when it comes to what my VISA can do for me other than buy me things when i don't have the cash and charge me interest.

Not paying via pay pal is good. Visa in general has good consumer protection as do Mastercard and Amex. Paypal not so much.

If the merchant did not deliver the product/service as described you might be entitled to a reversal of the charge.

Call the bank that issued the card, tell them you want to dispute the charge (have the bill ready as it makes this process easier.) and they will generally ask why, etc.

Unless the merchant can prove he/she delivered the product/service as agreed to, you should receive a reversal of the charge.

There are time limits on disputes, so dont waste time by thinking it over, call the bank as soon as you can.

I had to dispute a charge last summer due to a merchant not delivering product as promised, took 6 weeks, but RBC reversed the charge.

sphelps · #7 08-20-2009, 02:29 AM

Well buyer beware is how I see it. It's unfortunate when these things happen but they do happen and you shouldn't buy online without proper research and security. There has been plenty information on almost all forums that advised against doing business with this vendor but I guess some just can't pass up on $10 frags, you get what you pay for and ignorance doesn't get you anywhere. If you received a shipment paypal won't help you, not sure about VISA either.

Sorry if it's a little harsh but a lot of people are complaining about this lately and I just laugh when I see the complaint thread and group order thread on the top of the active thread list

The damage is done, move on and take the lesson with you.

iansfishy · #8 08-20-2009, 03:27 AM

Quote:

Originally Posted by sphelps

Well buyer beware is how I see it. It's unfortunate when these things happen but they do happen and you shouldn't buy online without proper research and security. There has been plenty information on almost all forums that advised against doing business with this vendor but I guess some just can't pass up on $10 frags, you get what you pay for and ignorance doesn't get you anywhere. If you received a shipment paypal won't help you, not sure about VISA either.

Sorry if it's a little harsh but a lot of people are complaining about this lately and I just laugh when I see the complaint thread and group order thread on the top of the active thread list

The damage is done, move on and take the lesson with you.

yup. Couldn't have said it better myself. Even mice will only get stung once before realizing something isnt right

reefracer · #9 08-20-2009, 03:47 AM

Thanks for your input. I guess i just thought that because i prescribe to honesty and integrity that most others do too. I looked at that site for a long time before placing an order. I also don't go on Canreef very often lately as I am busy with work and other responsibilities, therefore I was not aware of the lengthy list of complaints against this vendor. I did not originally purchase 10 dollar frags and am a bit annoyed that you would assume this is the only thing that enticed me order. I originally bought some wysiwyg colonies. I am not looking for your sympathy so you can keep your bloody cynicism to yourself. Why wouldn't Canreef axe him from the forum earlier if he was such a problem. I am not looking to blame anyone, it is just a thought.

dreef · #10 08-20-2009, 04:22 AM

Yes well we all don't live in a city that has a wonderful LFS to buy from.And we all don't have a big sack of cash...just try and bare with the people that might have had to save up,even if it was 10 dollar frags.I learned,never ever going that route again,there's other great online stores,to buy from.