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#1
08-09-2009, 01:59 AM
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Burc has still not replied to me regarding my issues.
I sent him another email tonight, and now that I am at my mothers I was able to upload my images to send to him. Here is the email I sent. Burc, Here are the images showing the damage to the box caused by leaking. The DOA frags and especially the colour of the water that was in the bags of the frags as can be seen in the bucket shot. Also, as you can see by the pictures, the bags were not numbered. I would appreciate a quick fix and response to this. At this time I am not so sure I am willing to want to get anymore sps frags from you, however I am willing to substitute them for Zoa frags for which I have never had an issue with the ones I received from you in the past. I believe that would be the best and quickest resolution. Please advise. Ms. Sarah Baker ------------------------- Here are the images I sent with the email. You can clearly see the wet underside of the box.  Box unopened with shipping label.  Bagged in the box  Bagged in bags  This one definately leaked    These are the frags in their rancid water in the bucket. Look how dirty that water is!!!  The frags in my system.. dead, no coming back from this    |
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#2
08-09-2009, 02:20 AM
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What I don't understand is that he is a sponsor who pays to have his name on Canreef and people are looking to this guy for positive results, Maybe its time that the Mod's take a look and have this guy taken off Canreef. Even if his is paying for a spot on this site.
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180 starfire front, LPS, millipora Doesn't matter how much you have been reading until you take the plunge. You don't know as much as you think. |
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#3
08-09-2009, 04:27 PM
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Quote:
If you are unsatisfied with your purchase, please vote accordingly, and/or discuss it in the vendor's forum.
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Brad |
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#4
08-10-2009, 11:30 PM
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Nebthet photos are pretty accurate. The packages usually arrives wet. Some frags will arrive dead and rotting so that's where the stank comes from. There will be a couple of frags that survives the trip. For the ones that survives, they may or may not be the ones that you've ordered. Plus, it will take a couple of days to see if they will survive.
As Nebthet said, getting the orders correct along with providing good and healthy frags are most important. What good would it do if frags are generously large but will not last? It takes Burc a great amount of time to respond, from 3-4 days initially to over 2 weeks. The turnaround time from when our group order was initially made to when the replacements that have yet to be shipped is getting close to 2 months. Like someone stated, we would hate to put a vendor out of business due to negative ratings but if things don't change, that will definitely be in the foreseeable future. |
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#5
08-11-2009, 12:34 AM
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I find it interesting that the vendor has not responded to ANY of these posts on this forum to at least tried to save his name or justify his actions.... Often times people just want to know what is happening... Communication is the one of the most important things in business.
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Cheers ________________________ 210g Mixed Reef |
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#6
08-11-2009, 01:14 AM
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And yet the orders continue..... Thats just good marketing! Get your name out there even if its crap, people cant get past a good deal. If it looks like a duck, smells like a duck, walks like a duck it isnt a danm horse. When are people gonna learn. Im sure Burcs a nice guy, but lets stop sugar coating, his product is junk, plain and simple. So for those of you still buying, after all that is being said now, you have no right to come and whine later. Just my opinion. Theres plenty of other reputable dealers. Theres a reason frags are $10.00, and its not because someone wants you to get more joy out of looking at your tank! Why does everybody think they are going to be the exception and get some great stuff?
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Wait... you just rode your $40000.00 bagger here and now your staying in a hotel? Ya that '79 shovelhead chop just BLEW by ya! ADIOS. |
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#8
08-11-2009, 05:37 PM
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Quote:
 Something else I find quite surprizing is after all the complaints he's had about shipping and leaking bags is that he wouldn't change his methods after all this time. But that said if people keep putting up with it why should he? |
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#9
08-11-2009, 06:34 PM
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It is indeed! I started a thread when I was trying to get some more contact info from fellow canreefers (phone # etc.) to inquire about our order, when people just started venting on the thread.
I guess burc saw it and got it closed, because right after I received a not-so-pleasant pm that pi$$ed me off. The thread was only alive for maybe a few hours. Quote:
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#10
08-11-2009, 07:48 PM
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Quote:
Any threads that went missing were either spam or deleted by the vendor. |
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