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#2
07-21-2009, 06:42 AM
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As for the "Customer", I was suprised in the fact that she didn't want help from one of my employees since he was a "kid" (Taylor), this kid has more knowledge and heart than most teenagers I see know-a-days. I was helping another customer, Shannon had her hands full with the Seahorse tank, and Taylor became avaliable. This customer asked Shannon for her help, but since she was preoccupied, and that she saw Taylor finishing up with someone else, she aske him to help the customer. This "customer" demanded that Shannon help her, and didn't want a "Kid" to help her, and stormed out. Screaming that we just lost her sale. SHannon followed the "customer" out and tried to diffuse the anger to no avail. Unfortunately we lost our fist "customer", but with "customers" like that, I don't care if you want to buy out the whole store, I can do without. If this is the worst I see, I can see myself in this business for a long time. Ken - BWA 
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#3
07-21-2009, 01:49 PM
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Ken, give it a bit, your collection of stories will increase
 . A friend of mine used to run a really cool little freshwater boutique type store, and one day this guy comes in with what is obviously a year old or more powerhead. He wanted his money back. Steve asks him what's wrong withit, guy say nothing, just don't need it anymore. lol But he won't accept the fact that he can't return the used PH for a refund and starts getting cranky about it. It took over 30 minutes to get this guy to leave. But there are the customers that always want a deal, you're making too much, and the fish died that you sold me 6 months ago, I want a new one etc....And talk about lying...sir, how did your fish die? Idunno...(knowing full well that little Billy dumped dish soap in tank). I've spent a lot of time in fish stores, and trust me, I've got more customer stories than employee stories
__________________
Brad
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#4
07-21-2009, 03:30 PM
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Hybrid Mode
