what keeps you going back?

[marie]

I remember a similar question years ago and I answered that I would buy from anyone who would ship to me and then realized shipping is just another customer service (and so is an up to date website).
So answer this time is customer service is what gets me spending my money there and keeps me coming back

[fishytime]

Originally Posted by lastlight

You haven't listed warm hugs but I doubt Doug wants me to say much about that.

....The hugs are just for you Brett....

[Pazil]

Typically you will always find in the polls of whats most important to a consumer that the top three things will be (in order);

1. Customer Service
2. Selection
3. Price

I am always willing to pay a bit more for better service and the retailer / wholesaler having the products on hand that I want. There are places that I know sell some things that I get on a regular basis for work for less than what I pay.... but I just find that not having to deal with certain people or stores is just not worth saving the few bucks.