Aquatraders MH fixtures

mseepman · #1 04-12-2009, 01:54 AM

Wow, that's a bit painful. How was their customer service? On the new site it appears like it might be a lot better than the old service setup.

Oxymoron · #2 04-21-2009, 11:17 PM

Any update on this light?
What was your total cost?

balistidae · #3 04-21-2009, 11:52 PM

total cost was $184 canadian. Got the fan installed finally and the light actually looks really good. I actually really like the look of the spectrum (15k) and it runs pretty quiet. Customer service has been a huge PITA though, I would stay away.

balistidae · #4 04-23-2009, 08:43 PM

well the fan died already and they had sent me the wrong replacement parts so I am just going to send the whole thing back. The light has made my whole house smell like burning plastic, there is no way these things are safe.
After relentlessly dealing with their horrendous customer service the only option is to get rid of it yet they are making me pay the $50+ shipping which I think is insane.

STAY CLEAR OF AQUATRADERS!

balistidae · #5 04-24-2009, 02:08 AM

anyone else find it ridiculous that I should pay the shipping to return it?

fkshiu · #6 04-24-2009, 03:09 AM

Quote:

Originally Posted by balistidae

anyone else find it ridiculous that i should pay the shipping to return it?

+1

jsmth321 · #7 04-28-2009, 06:31 AM

Quote:

Originally Posted by balistidae

anyone else find it ridiculous that I should pay the shipping to return it?

Its pretty common for companies to not pay shipping when returning items.

Red Coral Aquariums · #8 04-28-2009, 02:45 PM

I use the T5 fixtures in store and found them to be excellent (not one problem in 6 months).
Kevin

TheAce · #9 04-28-2009, 05:31 AM

Quote:

Originally Posted by balistidae

well the fan died already and they had sent me the wrong replacement parts so I am just going to send the whole thing back. The light has made my whole house smell like burning plastic, there is no way these things are safe.
After relentlessly dealing with their horrendous customer service the only option is to get rid of it yet they are making me pay the $50+ shipping which I think is insane.

STAY CLEAR OF AQUATRADERS!

That really sucks... i was thinking about getting something from them myself. I just have a hard time wanting to dish out $1000 for a new light fixture......