Marine Aquaria open yet?

Doo · #1 04-05-2009, 04:41 AM

Made it out this week - they were great help in giving me tons of tips on my plumbing.

Appreciated all the help for sure!

Great customer service from the entire crew...

Ryan · #2 04-05-2009, 05:30 AM

I was there today and wasnt too impressed. No lights over the tanks to see the fish and the coral tanks just had the T-5's going with 1 halide over the SPS and BTA. I asked if he could put some light over the tank with the flames any light even a flashlight. I explained I was looking for the flame with the most red. He looked at me like I was stupid and siad "what do you want me to do put the geismans over it?" I said any light will work, then I got the response that stopped me from buying any fish "Well if we sell a few more fish maybe we can afford lights" My girlfriend pipes up with "Well maybe if you had more light over the fish so we could see them we might buy a couple. He just walked away. I was pretty choked he would even get out a flashlight or somthing to put over the tank.

I wont be going back and will keep shopping at AI.

Joshua Jones · #3 04-10-2009, 01:54 AM

Sorry Ryan. Didn't mean to rub you like that. I thought we were on the same page, but i guess we weren't.

take care,

Joshua

The Codfather · #4 04-10-2009, 04:09 AM

Don't worry Josh, some people you just can't please.

Ryan · #5 04-10-2009, 07:19 AM

Quote:

Originally Posted by Joshua Jones

Sorry Ryan. Didn't mean to rub you like that. I thought we were on the same page, but i guess we weren't.

take care,

Joshua

Ahh its ok I spent my $400 at Aquarium Illusions. i got exactly what I wanted, with great customer service and best of all their tanks have lights so I can see what I am buying.

fishguy29 · #6 04-10-2009, 02:35 PM

I went there a couple weeks ago and i will be honest lights over the tank would be alot better but in time i'm sure they will have them. As far as the customer service goes; I think it was great service. The staff was very helpful with questions that i had. I think it will be a great store once it has a chance to get up and running. I will be back.

leezard · #7 04-10-2009, 02:53 PM

Quote:

I went there a couple weeks ago and i will be honest lights over the tank would be alot better but in time i'm sure they will have them.

And they will! They aren't completely finished setting things up, which is obvious for people who are returning on a regular basis to see more stock, more changes and more progress with the setup.

You're right -- you can't please everyone, and many of those people you can't please you simply don't want as customers.

Yes, I agree, the fish are hard to see without lights -- I do, however, understand the opening of a new store and the slow progress of finishing touches. And I bought from there with no problems whatsoever.

The fact that Joshua came on and addressed your complaint, and apologized for a miscommunication, says a lot to me -- many vendors wouldn't care. He obviously does, since he faced it publicly. Otherwise, he would have ignored it or pretended he didn't see it.

The Codfather · #8 04-10-2009, 02:56 PM

Some people like to whine and complain. There's one in every bunch. Josh is doing a good job, his store will compete with the rest soon.

Dolf · #9 04-10-2009, 09:43 AM

In an earlier posting it said that the windows were papered over and the poster doubted that they would be open in March- maybe in April. I am assuming from

Quote:

Originally Posted by Joshua Jones

Sorry Ryan. Didn't mean to rub you like that. I thought we were on the same page, but i guess we weren't.

that it was a joke gone wrong or the likes. I have never been there and do not know much about it. However, usually an owner / operator strives to give good service and somehow I would assume that there are lights on order and he is having to make due with what is there. Opening a store (or any business) never goes exactly as planned or the time line as planned and it almost sound like self depreciating humour to me. What would you like me to do- bring the {non existant} halides over? Ah well, it sounds like at least there is another choice in Edmonton (which from what I hear is very limited when it comes to marine fish.)

Skimmerking · #10 04-10-2009, 04:22 AM

Quote:

Originally Posted by Ryan

I was there today and wasnt too impressed. No lights over the tanks to see the fish and the coral tanks just had the T-5's going with 1 halide over the SPS and BTA. I asked if he could put some light over the tank with the flames any light even a flashlight. I explained I was looking for the flame with the most red. He looked at me like I was stupid and siad "what do you want me to do put the geismans over it?" I said any light will work, then I got the response that stopped me from buying any fish "Well if we sell a few more fish maybe we can afford lights" My girlfriend pipes up with "Well maybe if you had more light over the fish so we could see them we might buy a couple. He just walked away. I was pretty choked he would even get out a flashlight or somthing to put over the tank.

I wont be going back and will keep shopping at AI.

Wow I hope there customer service is better then that. nice way to open the new store treating customers like that. that's too bad