HELP!! Porcupine Puffer might be sick.

alfredshouse · #1 02-23-2009, 06:53 PM

I phoned them this morning and explained what had happened and they sad that they will not replace any fish. I bought lots of fish before that have died,I mean we all have. BUT, this fish was damaged when I got him. I think that they should replace the fish. They are going to lose 2 customers because of it, but Im sure this means nothing to them. thanks for listening to me vent.

GreenSpottedPuffer · #2 02-23-2009, 08:51 PM

Quote:

Originally Posted by alfredshouse

I phoned them this morning and explained what had happened and they sad that they will not replace any fish. I bought lots of fish before that have died,I mean we all have. BUT, this fish was damaged when I got him. I think that they should replace the fish. They are going to lose 2 customers because of it, but Im sure this means nothing to them. thanks for listening to me vent.

Yeah they really don't do this for anyone who looses a fish. I love the shop but this is the one thing I have always found weird. Even Big Als replaced a fish that I got which died three days later. No questions asked.

I lost 6 Scissor Tail gobies over the past few weeks and I feel they were sick to begin with (because other fish in my tank never just die and the gobies are suppose to be tough) and I should be able to get a credit or something. But I will not even bother asking since I know it won't happen

Like I said, great, great shop but I have never understood their policy or lack of one for fish that die within a few days. Many of the places I used to shop at in the US would just ask that you bring the fish in or take pics and sometimes a water sample. Then replace it or give you a credit. Seems easy enough but I guess they don't want to take the loss.

belzebuth · #3 02-23-2009, 09:47 PM

Great shop but the last 3 fish I purchased there were all sick

Not sure if I will keep on buying livestock from this place...There policy is a little bit sketchy.

Borderjumper · #4 02-23-2009, 10:29 PM

You guys are saying the fish you purchased were injured or sick.. Why then are you buying them?

I can understand a no refund policy completly on fish and corals purchased in person.. your there observing the fish or coral..and your making the decision to purchase. Ive bought a few at my own risk that I thought might be sketchy.. but I wanted them enough to take the risk.

BUT I think buying online or off a website is different, as you are taking their word or deciding from the pics they post, that the fish or coral is healthy. IMO if a sick or injured fish is shipped then replacement should be an option.

Rbacchiega · #5 02-23-2009, 10:37 PM

Good point Borderjumper.

When considering a fish in the LFS I'll tell them I'm interested in it and ask them to put it on hold a couple of days. A decent LFS will do this for a customer. Then I'll take a look at it over the next few days and if I'm happy with it THEN I'll buy it. There have been plenty of times where I won't buy a fish after looking at it for a few days

Borderjumper · #6 02-23-2009, 10:50 PM

Ive actually sat in front of a tank and watched a fish for an hour.. also if there is one visably sick fish in the tank you might as well pass as the whole tank has been exposed.. and ask if the tank is on a shared system.

One question I always ask now after a bad discus experiance is if the tank is on a UV sterilizer. I wont buy the fish it it is.

my2rotties · #7 02-23-2009, 10:54 PM

Why is that? I am just curious just to learn to be a better buyer in the future.I have UV on my system and thought it is an excellent investment.

Quote:

Originally Posted by Borderjumper

Ive actually sat in front of a tank and watched a fish for an hour.. also if there is one visably sick fish in the tank you might as well pass as the whole tank has been exposed.. and ask if the tank is on a shared system.

One question I always ask now after a bad discus experiance is if the tank is on a UV sterilizer. I wont buy the fish it it is.

Rbacchiega · #8 02-23-2009, 11:02 PM

Just what I was about to ask. I only run UV sometimes, havn't ever run it on my Discus, but have occasionally run it on my SW tanks.

my2rotties · #9 02-23-2009, 10:52 PM

Most puffers I see at the store lay on the bottom of the tanks and don't really do all that much. They are active at night and sleep during the day. When I bought Griff, I had many to choose from and he was just super active and had been in the store for a few months. It was also five minutes to closing time and it was night time for him, so he was out. Some fish are difficult to buy since their natural habits are hard to assess in the store. Some injuries could happen just prior to purchase and the bruising and damage may not show up right away.

I think they should have given her another fish since she just wanted to help him instead of rush him back for an exchange while he was still alive. I'm sure they would have taken him back alive. Mind you I don't know anything about this store. I'm sure he didn't even cost all that much but it is not about the money most of the time. It's a little life and puffers are quite endearing.

Having a dead fish in the morning really sucks especially after trying so hard to save it.

alfredshouse · #10 02-23-2009, 11:05 PM

these are all really good points. Im thinking the fish may have been injured during bagging,cause it looked great before.But Ill never know. I can say that I did learn alot from this experience. From now on I will watch the fish for awhile and I will also watch them bag it.