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#11
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#12
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![]() I am with BMO, and have had some issues with Mtg and me being out of work for a little bit. The bank was totally unwilling to help me when I needed a one month extension.. Been thinking about trying a Credit Union. But not sure on what hassels I'll have swappin g all my direct payments/deposits over??? I do all my banking online too.
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Dan Pesonen Umm, a tank or 5 |
#13
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![]() Well I think I'm going to try out Servus Credit Union. They don't have a lot of locations in town though, but from what I've seen & read their online system, or their call center can help with almost everything. Official papers can be courier back to the branch if your branch isn't near you.
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#14
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![]() I don't think it really matters whether you stay with a credit union or go with a bank. They're probably all owned by the same kind of people. I've had bad experiences with credit unions and bad ones with banks, good ones with both as well.
I currently use PC financial for my day to day banking, no real branches but I do everything online so I don't care. I also have credit, investing, and a mortgage through RBC. They always treated me ok while I had a visa card but once I opened an investing account and got a mortgage the customer service went way up. I think customer service as a business practice overall is dying. Everywhere from coffee shops to department stores to financial institutions. I think alot of it has to do with the price driven Wal-Mart style way we shop here in North America. I know countless people who will go to a small Mom and Pop store to get all the customer service/information/advice they want for a particular item and then go buy it at wal-mart because it was 10% cheaper there. I think this kind of consumerism makes providing customer service feel like a waste of time to many stores/institutions. You seem to get a "why bother, they'll just go to whoever can beat us by a buck" mentality. |