Think that they'll refund?

moldrik · #1 01-23-2009, 10:18 PM

I just went to J&L and bought a bunch of stuff, including 2 cleaner shrimp.

I brought them to work right away ( on the skytrain ) and started to acclimate them. One passed away, the other one is still kicking. I'm doing it very slowly and made sure to put in my extra heater in there to make sure that the water temperature remains the same.

This is my first livestock that I've lost, and it really sucks

Abbyreefer · #2 01-23-2009, 10:22 PM

How long were you on the skytrain for ?

moldrik · #3 01-23-2009, 10:23 PM

30 minutes?

moldrik · #4 01-23-2009, 10:25 PM

It was alive when I got to the office. It died once I started to acclimate it. I called them and asked if I was able to mix any of the bags together since I had bought a few different things. They said that I could mix the inverts with the corals, so I put the blue mushrooms w/ the shrimp in the same bucket and started acclimating.

deep6er · #5 01-23-2009, 10:39 PM

how long did you acclimate them for.

moldrik · #6 01-23-2009, 10:41 PM

I'm still acclimating them. It's been 2 hours, possibly more.

naesco · #7 01-23-2009, 11:54 PM

Quote:

Originally Posted by moldrik

I just went to J&L and bought a bunch of stuff, including 2 cleaner shrimp.

I brought them to work right away ( on the skytrain ) and started to acclimate them. One passed away, the other one is still kicking. I'm doing it very slowly and made sure to put in my extra heater in there to make sure that the water temperature remains the same.

This is my first livestock that I've lost, and it really sucks

Ya, phone them and ask them to return the shrimp. I am sure they will be happy too. Don't be shy.
You appear to know what you are doing.

awa1979 · #8 01-24-2009, 12:00 AM

"J&L Aquatics guarantees that your live goods order will arrive to you alive. In addition, we guarantee that all livestock purchased from us will remain in alive for a 24 hour period after arrival. If in the unfortunate event this is not the case, we require the following: "

http://www.jlaquatics.com/phpstore/s....php#guarantee

Their full policy is at the link.

I'd assume if they will guarantee an animal for 24 hours after shipping it, that the same would apply if buying in the store.

I'd give them a call.

moldrik · #9 01-24-2009, 12:08 AM

I called them and they said that they would give me another one. I still feel bad that the other guy died.

But I'm glad that my new buddy will have a tank mate.

GreenSpottedPuffer · #10 01-24-2009, 02:06 AM

I was going to tell you just to go ahead and call them because I was pretty sure they would replace it for you with no questions asked