Credit Union recommendations?

[michika]

That is a hilarious image! I would so put that on my car...

ING has been fantastic to me, and if they were a full service bank I would be with them in a second. Never once have I had a problem that wasn't solved quickly and efficiently with clear and honest answers. I've banked with them for almost 10 years.

I'll look into both BMO and Servus Credit Union for my next banking provider.

I definitely do agree though, customer service on the whole is sliding and starting to spiral downwards. I'm just sad that everything feels like an uphill battle when it comes to banking in particular. Obviously the system as a whole has developed some serious flaws and I hope sooner rather then later that they are corrected.

Apparently on Monday my debit card was copied at a downtown ATM and it was only yesterday that First Calgary contacted me to make me aware of the issue. Its now Friday and I've been told sorry, we can't help you at all, instead we've frozen ALL of your accounts and can't even let you withdraw funds in person at the downtown branch until everything has been sorted out, in 7-10 business days. Its this kind of stupidity that annoys me. All they can tell me is sorry, and frankly, sorry just doesn't cut it.

[mike31154]

7-10 days! Egad! What a way to run an institution.

[michika]

I called them back and advised them to have my money ready by the end of the day, all of it, because I was closing out my accounts at 3pm in person at the downtown branch. They tried to tell me I needed an appointment, and I responded by saying that I would stand in the middle of TD Square and yell out about how badly they treated me starting at 3:05pm if my money was not ready and waiting for me.

Guess who got all her money at 3pm and a verbal apology? Yup that is right ME! New bank for me on Monday! Yay!

[hillbillyreefer]

Good for you!!! How unCanadian!!!

More of our crappy businesses need to be treated like that and then maybe they'd get the hint and smarten up.