The F350 saga continues

[mseepman]

I think I know right away what is happening there.

My guess is that Advantage Ford has been warned about some questionable warranty decisions by Ford Motor Co. and so by doing such a big job, they would be increasing their chances of getting a warranty audit. Ford combines every dealer in the country for their warranty work on each thing, they then divide by the number of dealers to come to an average. Any dealers outside of that average are looked at...as such, they tend to continually drop the average. Each dealer has "some" leeway as to questionable warranty situations, but if a dealer gets outside the mean average too often, in come a battalion of warranty auditors to check on them. Believe you me, those auditors WILL find something...ie: a vehicle that had a problem at 60,100km when warranty was only 60,000 or something of that nature. When they do, big chargebacks...sometimes enough to close the store down for good.

The other dealer you took it to is probably slower (out of town) and therefore they have done less warranty and don't stand out.

Advantage has dealt with it poorly...they should have been more forthcoming with you.

[mseepman]

Letting you have the loaner so long is their twisted way of apologizing for the issue.

[my2rotties]

Haahaa not likely. When the manager at Advantage saw Frank was driving the truck still he went pale. He did not know we still had it.

Originally Posted by mseepman

Letting you have the loaner so long is their twisted way of apologizing for the issue.

[my2rotties]

I just wish we did not wait seven weeks, and take it to two places. Why didn't Advantage tell us to take it to their other dealership out of town? They would not have given us two trucks to drive that still had plastic and windows stickers on them. The Harley Davidson truck is almost $80000 and althoug it is real nice, my hubby's truck is much better.

The audit must be brutal for them to lose so much money giving us new trucks to drive off the lot everytime our truck breaks. This truck of ours' has broken numerous times and has to be flatdecked every single time. A flatdeck is big money if you have to pay for it. It is strange why they could not have been honest from the start and checked to see where else we could take it. It would have saved us a huge amount of grief and upset over this. The amounts of missed work dealing with this has cost us money too.

I super glad the truck is being fixed, but ****ed over the whole situation.

Originally Posted by mseepman

I think I know right away what is happening there.

My guess is that Advantage Ford has been warned about some questionable warranty decisions by Ford Motor Co. and so by doing such a big job, they would be increasing their chances of getting a warranty audit. Ford combines every dealer in the country for their warranty work on each thing, they then divide by the number of dealers to come to an average. Any dealers outside of that average are looked at...as such, they tend to continually drop the average. Each dealer has "some" leeway as to questionable warranty situations, but if a dealer gets outside the mean average too often, in come a battalion of warranty auditors to check on them. Believe you me, those auditors WILL find something...ie: a vehicle that had a problem at 60,100km when warranty was only 60,000 or something of that nature. When they do, big chargebacks...sometimes enough to close the store down for good.

The other dealer you took it to is probably slower (out of town) and therefore they have done less warranty and don't stand out.

Advantage has dealt with it poorly...they should have been more forthcoming with you.