What products are we missing?

[wayner]

ESV B-Ionic for my little tank

[Whatigot]

free t shirts for purchases made over certain monetary increments....
maybe some sort of customer loyalty rewards program, you guys have so many loyal customers, some rewards would be sweet...

[marie]

Originally Posted by Whatigot

free t shirts for purchases made over certain monetary increments....
maybe some sort of customer loyalty rewards program, you guys have so many loyal customers, some rewards would be sweet...

So the fact that they have the cheapest prices anywhere isn't reward enough

[lastlight]

Originally Posted by marie

So the fact that they have the cheapest prices anywhere isn't reward enough

You read my mind!

[Whatigot]

Originally Posted by lastlight

You read my mind!

I beg to differ.
They have chepest prices on some stuff, but that all starts with the supplier and I could name a number of things that are sold at other LFS for cheaper although since this isn't what this thread was for, I won't.

all I can say is that shows a couple of people who don't do their due dilligence.

[marie]

Originally Posted by Whatigot

I beg to differ.
They have chepest prices on some stuff, but that all starts with the supplier and I could name a number of things that are sold at other LFS for cheaper although since this isn't what this thread was for, I won't.

all I can say is that shows a couple of people who don't do their due dilligence.

If you find a lower price somewhere else on any identical dry good we will gladly match that price! J&L Aquatics is an owner hands-on operated business that other stores & businesses try to copy. Remember who the innovators are!

Quoted from the bottom of this page
http://www.jlaquatics.com/phpstore/s...ages/about.php

[Tom R]

It would be nice if one of our LFS (Vancouver) would supply ProfiLux as it is one of the best controllers available.

Tom R

[Whatigot]

Originally Posted by marie

Quoted from the bottom of this page
http://www.jlaquatics.com/phpstore/s...ages/about.php

Hey, I shop at JL almost daily, somtimes twice daily and in addition to that, I managed retail clothing stores for YEARS and let me tell you, you don't just walk into a store and say "hey, so and so has this item for 2 bucks cheaper so please give it to me for that price".

If the price is advertised or you can get an employee to call the other store and confirm, sure, but otherwise it's just a gimmick.

What about the local LFS who will wheel and deal for cash?
I can't go to JL and say that and expect to get a price match can I?

Come on people, some of you are coming off like you have more $$ than sense and I would LOVE to add you to my book of retail investors as I love a lazy spender.

JL is the best LFS IMO and while the competition ain't that stiff, they have knowledgeable staff who care about what they tell you and how it will affect your aquarium so I will remain a daily shopper there until that changes.

this thread was asking about what's missing at JL, they have great selection, great staff and FAIR prices that often are the best around and as someone who shops there a lot and carries a fair amount of both retail and marketing experience, I just thought I would chime in on how I thought they might be able to go the extra mile for their loyal customers and no, the best prices should be expected from any business who's looking for a repeat and not considered a reward by any means for any self respecting consumer IMO.

Go JL, shout out to the staff, they are you're best resource and literally the best in town, if you don't agree with customer loyalty rewards, how about bumping up the staff salaries a little for being so helpful, honest and genuinely knowledgable.

[Canadian]

I don't feel I need anything from J&L. I'm thrilled to see them seeking customer feedback in an attempt to make the store even better - that's exceptional customer service when you're already on top.

Keep up the great work!

[heyfredyourhat]

Originally Posted by marie

So the fact that they have the cheapest prices anywhere isn't reward enough

It sounds like you are on thier side? I have no complaints with them at all. They are serving us, prices can always go lower.