Ghl Profilux Discussion And Support Thread

[niloc16]

so if we have series 1 type bars is there warranty to upgrade to series 2?

[Aqua-Digital]

?? no why would there be a warranty upgrade.

thats like saying i bought a 2006 BMW 3 series but they have brought out a new model with better features so i want my 2006 replaced with a 2008 under warranty.

Sorry maybe I read your question wrong I apologise if i have but if i read correct then no sorry..

[niloc16]

whoa cowboy, i was kidding. had to try though

[Aqua-Digital]

Trust me we get some of the most insane requests

[Reefer Rob]

Originally Posted by Aqua-Digital

?? no why would there be a warranty upgrade.

thats like saying i bought a 2006 BMW 3 series but they have brought out a new model with better features so i want my 2006 replaced with a 2008 under warranty.

Sorry maybe I read your question wrong I apologise if i have but if i read correct then no sorry..

Hmmm... that was a little harsh.

Way back before there was an Aqua Digital, before there was a RC thread for Profilux, there was a small group of hobbyists that started using the Profilux controller in Canada. Superfudge started a thread on this board and we all got excited and jumped in, based on the excellent customer service and support being provided by Profilux... Colin was one of these people.

While the core unit of the Profilux controler has always been excellent, the power bars were clearly not ready for the 110V market. Through the frustrations and feedback of the original users, Profilux was able to develop a product that was viable for the North American market. I would hope that Matthias appreciates that.

Both my powerbars are series 2 bars that I had replaced when they were under warranty and I haven't had a problem in over a year.

Even if Colin was joking, I don't think his request was out of line at all.

[Aqua-Digital]

Hmmm I think you are reading words a little too seriously. please re read my last sentance

"Sorry maybe I read your question wrong I apologise if i have but if i read correct then no sorry.."

I stand by our statement also, no company would replace a power bar when there is nothing wrong with it just because a new model has come out, the warranty replacements that happened way back were all done due to a design issue that was addressed within the series one, and as such the series one continued to be produced for another 9 months with the newer series one design.

As it was me that originally highlighted the design issue I sort of had first hand in getting the series 1 up to speed, and took a personal interest in the design being re implemented.

the series 2 was implemented when it became clear that the demand for much higher striking load ballasts were being brought to the market and as such profiLux reacted to accomodate this as well as making the power bar more flexible to peoples long term needs, keeping up with GHL's goal of the product being as future proof as possible

But this is all going over very old ground that was covered so heavily 18 months ago or more just for the sake of one post.

The trouble with the written word in forums or email is there is no emotion so people read words and put their own tone to them, this happens time and time again and it is very difficult to get emotion across

Back to the future as they say

[Todd]

I am having problems getting my float valves to work. I have two valves on a splitter and the computer recognizes that I have two of them (as when I disconnect them it acts differently). But I cannot get the computer to realize the float is floating (ie tank is full), it will continue to run untill I get a time out alarm.

I have tried it with only one float and no splitter, the other with no splitter, both with the splitter. Plugging one in and resetting the computer then trying - all the same result, it will not recognize when it the valve is floating (ie when to shut off the pump). I recently had one of the valves replaced under warranty (through progressive reef). Both of the valves are clean.

I also tried upgrading to Firmware 4.04 and software 4.0.3.0 hoping that would solve things, no to no avail.

Any suggestions?

[Aqua-Digital]

Hi

Does it work when plugged in independantly

[Todd]

No, it recognizes that only one valve is plugged in, but it will not register that it is 'full' and switch off.

[Patrick1]

What is your delay setting time at?