Vendor Ratings Forum

[Brent F]

Originally Posted by wickedfrags.com

Kindly remove wickedfrags.com from this vendor rating forum until controls are in place to ensure people leaving comments are accountable for their comments.

Like some others, I have spent considerable time time trying to establish an online feedback system on canada.frags.org which I provide a link to in my signature attached to every post I make (you can click on it below...)

Individuals who leave any type of feedback on this system (either above or below the average feedback rating) can be traced back to their username, IP address and network card from the computer they used. I can then find out if they are in fact a customer or simply a loyal customer of another sponsor, again, should I see fit under the circumstances. Thanks.

Dave,

Since you don't want feedback posted on this site I have removed all posts where I previously commented on frags I purchased from you from this site.

[Zoaelite]

Originally Posted by Brent F

Dave,

Since you don't want feedback posted on this site I have removed all posts where I previously commented on frags I purchased from you from this site.

Have to agree, although I completely respect wickedfrags decision to pull out from our Canreef rating scale I believe that as a vendor you should have nothing to hide. If everyone on canadafrags.ca is raving that you provide excellent service then it should be the same here on canreef. I personally have made the decision to not purchase product from vendors on the site that choose not to have there services rated. When it comes down to the bottom line, if you practice good business etiquette and make sure your customers are happy then you have nothing to worry about. Yes vendors should be stopped from posting on other vendors and yes the votes should be monitored (This is canreef though and the mods do an amazing job of it!) but to say that no one can rate you because you believe you always provide 100% customer service is absolutely ridiculous!

[superduperwesman]

WHAT EVER HAPPEN TO ACCOUNTABILITY?

I think the whole point of these polls coming about was due to vendors not having to be accountably for unsatisfied customers, but all we've done now is removed customer accountability. Customers can now come and bash vendors with out any qualification or quantification. Great! Now we know some people are satisfied and others are not but we've left out the most important part... WHY?

We also don't even know if the votes are from customers? "Yeah I'm very unsatisfied with _______ because I'd have to drive all the way across town to get there."

Typically I don't like to reinvent the wheel. See what works and steal it... EBAY.

Yeah people can leave feedback (vendor accountability) but it says who left it and gives them a chance to comment and say why (customer accountability), then replies from both seller and buyer can take place which is kinda like... wait... A THREAD!

If people wanna come on a praise a vendor they should be able to at which point the vendor can say thank you.

If people want to come on a bash a vendor they should be able to at which point the vendor can come on and explain/fix the issue or just hope to many people don't see.

^ Kinda like real life. I can walk into a store and say "man everything I got is doing great thanks sooo much I'll tell all my friends about you"... or I can walk in and say "what the hell... people are gonna hear about this crap"

Sometimes people are in the store to hear and thats just life.

There will always be retarded people who are just being stupid but I think typically those people are scene for what they are... retarded

But no matter what removing accountability is a bad idea... Thats why people have a problem with vendor immunity and why vendors have a problem with anonymous voting.

Just my $1.65

[sphelps]

I want make it clear that I like the idea, and agree with what most people have said, but there's a right way to do things and a wrong way.

Can we setup a system where people can post rather than voting or at least both? Just having polls is pretty meaningless, as stating voters need some kind of accountability. I've never seen a system like this and I really don't think it's going to work.

It's funny how some are saying vendors are hiding but it's the members that are hiding not the vendors. It's also amusing that you're not allowed to actually post anything negative about vendors but you're now allowed to vote anonymously? This seems to be a huge contradiction.

I would rather have people freely post their experiences, good or bad. This way we could at least correct them or be aware of the problem. How can you fix a problem if you don't know what it is??

[Brent F]

Originally Posted by sphelps

I would rather have people freely post their experiences, good or bad. This way we could at least correct them or be aware of the problem. How can you fix a problem if you don't know what it is??

You hit on the root of the problem. Since feedback, good or bad, is against the rules and feedback is usefull to everyone we are stuck. This might not be the ideal solution but at least it is trying to find a solution which is great to see.

[marie]

Some of you have obviously not been around when feedback was allowed. Back then, any negative feedback often ended in childish name calling and bickering more reminiscent of a school yard then a reef board and it would go on for pages and pages like that

[Zoaelite]

"It's funny how some are saying vendors are hiding but it's the members that are hiding not the vendors. It's also amusing that you're not allowed to actually post anything negative about vendors but you're now allowed to vote anonymously? This seems to be a huge contradiction."

Now am I hiding by choice or because I have to? I have voiced my opinion many times before (and had my hands slapped a few also) but its not up to the members if we can post reviews, in theory its up to the mods/ admins and sponsors. I do agree, there has to be some form of accountability in this method otherwise its swinging to the far left of the pendulum. We need to find a center point ( That's why were discussing it here though !)
Levi

[sphelps]

^agreed

I think a quick solution would be to make the polls public. This way vendors could at least verify if the voters are customers (my major concern), if they are not we could contact the mods and have the vote removed. We could also contact members privately if someone was dissatisfied.
Also members could contact other members and inquire what they liked or disliked about the service provided. I think this is the minimal requirement of such a system.

[sphelps]

Originally Posted by Brent F

Since feedback, good or bad, is against the rules and feedback is usefull to everyone we are stuck.

If feedback is against the rules, then we're breaking the rule with this system. Let's at least do it right. Stop beating around the bush, lets just allow all feedback. I have no problem with this.

And you're right it is good to see something being done and the mods are doing a good job. I'm just trying to help. I assure you almost all vendors will not like this system as is.