Vendor Ratings Forum

[wickedfrags]

I think it is unfair to have anonymous ratings for a vendor. Customers should be held accountable for their actions and comments (as should vendors of course). I could easily coordinate to have inaccurate feeback left for vendors/competitors which would be unfair and potentially negatively impact their reputation.

How can I review who has left feedback for me???

[Aquattro]

Originally Posted by wickedfrags.com

I think it is unfair to have anonymous ratings for a vendor. Customers should be held accountable for their actions and comments (as should vendors of course). I could easily coordinate to have inaccurate feeback left for vendors/competitors which would be unfair and potentially negatively impact their reputation.

How can I review who has left feedback for me???

If you feel that there has been unfair voting, please contact a staff member. We can review who voted and how they voted. We will be continually monitoring this section for just this type of abuse, and should we see multiple votes from the same IP/posting computer, they will be removed.
If multiple members live in such a location as to share their computer, they will need to average their vote. Abuse of this section will result in it's removal from the board, with no further vendor ratings offered.

[Snappy]

Originally Posted by Aquattro

If you feel that there has been unfair voting, please contact a staff member. We can review who voted and how they voted. We will be continually monitoring this section for just this type of abuse, and should we see multiple votes from the same IP/posting computer, they will be removed.
If multiple members live in such a location as to share their computer, they will need to average their vote. Abuse of this section will result in it's removal from the board, with no further vendor ratings offered.

I like the idea but a rating system with no customer accountability is not very reliable making it too easy for people to be unfair while hiding behind their anonymity. For example the mods would have no idea who bought something from whatever vendor or if they even did. As an example of this I've had one negative rating so far but in actuallity I have never had any customer tell me of any complaint after their purchase that wasn't resolved to their satisfaction.

[Zoaelite]

Originally Posted by Snappy

I like the idea but a rating system with no customer accountability is not very reliable making it too easy for people to be unfair while hiding behind their anonymity. For example the mods would have no idea who bought something from whatever vendor or if they even did. As an example of this I've had one negative rating so far but in actuallity I have never had any customer tell me of any complaint after their purchase that wasn't resolved to their satisfaction.

Greg just because you have never had a customer tell you that they were unsatisfied with your services doesn't automaticly that there are none (Even though in my experiences you were fantastic ). I mean really your at 15 VERY satisfied customers to 1 unsatisfied, this polling system is just what you need. In actuality its weeding out bad vendors which leaves you with more buisness right?
Levi

[PoonTang]

Can we vote more than once? say if our satisfaction changes in the future?

[Aquattro]

Originally Posted by PoonTang

Can we vote more than once? say if our satisfaction changes in the future?

No, were going to reset the polls every 6 months or so

[Oceanic]

Originally Posted by Aquattro

No, were going to reset the polls every 6 months or so

Great idea!

[Matt]

Originally Posted by wickedfrags.com

I think it is unfair to have anonymous ratings for a vendor. Customers should be held accountable for their actions and comments (as should vendors of course). I could easily coordinate to have inaccurate feeback left for vendors/competitors which would be unfair and potentially negatively impact their reputation.

How can I review who has left feedback for me???

It is a testament to the quality vendors when they want to find and fix even one unsatisfied customer. Some are less vigilant in their customer focus. And nobody can please everybody...

[EmilyB]

How do you know vendors aren't reviewing other vendors....not that I think they would or anything....although a few are questionable...

[Aquattro]

Originally Posted by EmilyB

How do you know vendors aren't reviewing other vendors.....

We would expect that only people who have dealt with a store would rate it. I might look into random sampling, to verify that a vendor has dealt with a "rater"...