Looking for your input on brokerage fees.

[michika]

I'm all for option #2. I would rather wait a few days and know exactly what I'm getting then a surprise at the door. With #2 would you continue to ship via UPS?

[christyf5]

I'm for option #2 as well, waiting is no big deal. However the best option would be not to ship with UPS at all. Personally every item I have ever had shipped UPS was kicked here by various UPS employees with steel toed boots (perhaps with spikes) and then run over/speared by a forklift. By the looks of the packages when they get here, I'd say UPS employees really really hate their jobs and take it out on my stuff.

[snarkys]

Originally Posted by christyf5

I'm for option #2 as well, waiting is no big deal. However the best option would be not to ship with UPS at all. Personally every item I have ever had shipped UPS was kicked here by various UPS employees with steel toed boots (perhaps with spikes) and then run over/speared by a forklift. By the looks of the packages when they get here, I'd say UPS employees really really hate their jobs and take it out on my stuff.

There certainly are people who hate their jobs at all these companies and throw rather than stack but we have had an incredible experience with UPS. Out of the 5,000 or 6,000 boxes we have shipped We have had maybe 5 or 6 reports of damage from customers and half of those were fluorescent light bulbs that broke during our learning process of trying to figure out how to ship them properly.

I believe most of the damage caused to packages is caused by two things.

1) The automated equipment used to organize and transport the boxes around the warehouses and distribution points

2) the shipper using poor quality boxes to try and save money.

[michika]

When would you be looking to implement these changes, if you feel they will work out for you? I would love to take advantage of #2 of it comes about.

[snarkys]

Originally Posted by michika

When would you be looking to implement these changes, if you feel they will work out for you? I would love to take advantage of #2 of it comes about.

If a significant amount of Canadian customers express their needs would be better served by option two I think we could have this up and running within a week of deciding to do so.

We have a weekly meeting on these type of things every Tuesday . We will probably evaluate the responses made on this thread and well as other avenues to make a decision one way or the other.

[michika]

That is very quick! Most of what attracts me as a customer to your business is your abundance of drygoods, and the quantities that aren't available here. Not to mention that your prices are better on certain goods as well. However as it stands right now the $200 limit makes it hard to order everything I'd want. I really do hope you make those changes and go with #2. Good luck!

[BigA]

I think option 2 would be the way to go. A newbie question here now. What is this for? Obviously an online store or retailer, but which one?

[littlesilvermax]

I like option #2 best.

[michika]

Originally Posted by BigA

I think option 2 would be the way to go. A newbie question here now. What is this for? Obviously an online store or retailer, but which one?

Bulk Reef Supply.com

[Aquattro]

Originally Posted by BigA

What is this for? Obviously an online store or retailer, but which one?

We're in the Bulk Reef Supply forum