JL order

[VFX]

Does it matter how busy the store is?

IMO there's no excuse for selling used items as new.

Protocols & procedures should be in place for returned items to prevent them being sent out again without inspection.

Frankly, being busy is not a valid excuse.

I understand that new items may not be inspected, but every returned or used item is supposed to be inspected & then either sent back to the manufacturer, re-conditioned or re-sold with appropriate labeling (box opened, re-conditioned item etc.).

If a fridge, microwave oven or kettle was returned used it would be obvious, therefore it wouldn't be sold to a customer until it has been through some kind of reconditioning.

If a digital camera or laptop was returned, would it be sent back out with a memory card full of somebody else's images or a hard drive full of somebody's documents?

A skimmer that has been used is also obvious & should not have been boxed up & placed back amongst normal stock.

In any case J&L made a mistake and have rectified it.

It's just that IMO a mistake like this should & could have been avoided in the first place.

.

[Sebae again]

I have a habbit of looking in boxes to see if things look okay. This developed as a result of purchasing a 10 year old Weed Eater from Walmart, being sold the same defective kitchen faucet twice ! and buying an empty $ 60 bottle of perfume for my wife for Christmas and as if I didn't feel bad enough,I was treated like a criminal by the store employees and manager when I asked to exchange it the next day. So things do slip through do to human error but the most important thing is how well that company handles the situation and it sounds like J&L did their upmost.

[bv_reefer]

i know there staff are always very reasonable and helpful, i figured they'd work it out quickly