Is everyone else's internet okay?

[digital-audiophile]

The internet is still causing me major problems at home. After sitting on hold with shaw for 38min a guy answers the call and after about 5 mins tells me to unplug my router and plug the router right into my PC. I told him, well my router/modem is in the basement by my 360 and well my PC is up two floors in a room with no cable outlet.

He asks me to hold for "a sec" 8 mins later he comes back ont he line and says.. I guess we better send a tech out to your house.. how is tomorrow between 12:00 and 5:00.

At least my wife is on mat leave so I don't have to take time off work.