AquaSafe Warning!

Keana · #1 01-05-2007, 11:23 PM

They are very cheep... And the water tank would still work. However... $35 US for shipping from North Vancouver to Downtown Vancouver and that shipment get damaged... I would like to get what I paid for. If they want to charge that much for shipping they should honor the UPS built in fail safe for damages: the claims process. If I've paid $35 US for shipping, I deserve the full quality of that shipping process and all the protections that should have gone with it. UPS is more than willing to pay for all damages however AquaSafe must file the claim and send the refund. UPS will only deal with the shipper on these matters, not the receiver.

That is why I posted this warning... These units are much less expensive than others and work very well but there is a underside to this deal..... Very bad customer service and a shipping charge that is very high for the quality of shipping you get.

Keana · #2 01-05-2007, 11:41 PM

I had (or have?) an agreement with Ed. I agreed to do all the leg work on the claim with UPS, UPS agreed to handle the claim with me directly, all we need was for Ed to release the replacement cost for the tank and agree to allow UPS Claims to talk to me directly. Ed agreed to this. UPS has emailed and called Ed many times, even the UPS account rep for the AquaSafe account has tried contacting Ed several times for this information he agreed to give. However Ed has pulled a no show (or rather No communicate) and is not responding to the UPS calls or emails. It seems he has decided to not honor the deal we had. It has been about 2 weeks that UPS has trying to contact him with no luck.

G1GY · #3 01-06-2007, 12:02 AM

Quote:

Originally Posted by Keana

all we need was for Ed to release the replacement cost for the tank

$30.00

Joe Reefer · #4 01-05-2007, 11:44 PM

I dont understand why the shipper is the one who has to make the claim. You would think it should be the other way around.

WWWD · #5 01-06-2007, 12:00 AM

Weird, we had some broken fittings when we ordered and he popped them right in the mail next day when I sent him a note. I suspect he is a bit like the soup nazi.