Custom tanks?

WWWD · #1 11-22-2006, 03:09 AM

Quote:

Originally Posted by JOSH

inter american makes an awsome tank at a good price, just they take longer to build then they say

You should do a search on both canreef and reef central to see the problems people have had with them. Some people have been stung pretty bad by mitch.

JOSH · #2 11-22-2006, 03:15 AM

ive got two tanks built by him, good results, actualy if you talk to someone named rob there i think thats his name, hes really good, mitch makes a good tank too, nice seams, nice glass, no one is perfect, the only problem i had is they said theyd have it ready sooner

Neil · #3 11-22-2006, 03:36 AM

i have called there and inquired about the prices advertised on the net- they guy didnt know about any website and laughed at the prices i had told him that were listed. However, i have been down there and have had some work done. If you have cash in hand and its a small job, mitch moves pretty quick,lets you hang around and shoot the shit. otherwise expect to have a nightmare dealing with them and if it doesnt wind up that way- consider yourself lucky. <----- it can happen

LostMind · #4 11-22-2006, 05:16 AM

I think I've related my "mitch" story on this board enough.... however, simply cuz I hate being ripped off...

Short version: I ordered a custom 320g from mitch even though I knew his habits of being late. A lot of people stood up for his work, saying it was quality, just slow. My tank comes (very very late), it's supposed to have a solid plywood base but it doesnt, it is pieced together from 5 or 6 small pieces of plywood. When lifting it to the stand, one piece of plywood fell off. Quickly we grabbed the piece and put it back and gently placed the tank on the stand... POP. Ok, my fault in some way I suppose... even though I didn't get what I was promised (solid sheet vs several small pieces).

So I call mitch and am very polite but tell him I am little upset. He says he rushed the tank out cuz I called him so much (so it's all my fault), but he still feels bad, says if I order a second tank he'll drop the price by a few hundred bucks and get the tank built asap. I order again like an idiot, mitch takes my money and I never see a tank despite numerous phone calls and faxes... Of course, he strung it out so long, mastercard wouldn't even let me chargeback.

I mean, that's outright theivery. He STOLE my money.

Ok, so that's "short'ish", my bad. Guess I get a little worked up...

Dave C · #5 11-22-2006, 12:46 PM

I just received my tank from Aquarium Obsessed and I've got nothing but good things to say about the quality & the company.

i2ik · #6 11-22-2006, 06:40 PM

Aquarium Obsessed is in the process of making my tank right now. Up to now, i am very satisfied with the service, he have been answering all my questions and mails very quick! AO is a well known company based on reputation!

mseepman · #7 10-11-2007, 11:37 PM

I thought I might bring this post back to life to see if anyone had some updated stories about their custom tanks that they could share with us. I'm going to be looking at getting a tank done (probably a 240g) in the near future and I would like some up-to-date opinions on what people have experienced.

Pan · #8 10-15-2007, 08:00 AM

Quote:

Originally Posted by LostMind

I think I've related my "mitch" story on this board enough.... however, simply cuz I hate being ripped off...

Short version: I ordered a custom 320g from mitch even though I knew his habits of being late. A lot of people stood up for his work, saying it was quality, just slow. My tank comes (very very late), it's supposed to have a solid plywood base but it doesnt, it is pieced together from 5 or 6 small pieces of plywood. When lifting it to the stand, one piece of plywood fell off. Quickly we grabbed the piece and put it back and gently placed the tank on the stand... POP. Ok, my fault in some way I suppose... even though I didn't get what I was promised (solid sheet vs several small pieces).

So I call mitch and am very polite but tell him I am little upset. He says he rushed the tank out cuz I called him so much (so it's all my fault), but he still feels bad, says if I order a second tank he'll drop the price by a few hundred bucks and get the tank built asap. I order again like an idiot, mitch takes my money and I never see a tank despite numerous phone calls and faxes... Of course, he strung it out so long, mastercard wouldn't even let me chargeback.

I mean, that's outright theivery. He STOLE my money.

^^^
Kind of seems like you GAVE it to him

danny zubot · #9 10-15-2007, 12:16 PM

I remember those days of dealing indirectly with Bow Valley aquariums. Their customer service left a lot to be desired.

Recently though, I ordered my 3' cube from them, expecting it to take a long time to finish. I think I ordered it on a Tuesday, and they called me on Thursday to pick it up.

Since this thread was started a lot of things have changed over there, including their location, and apparently their business habits.